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Medical Receptionist

2 weeks ago

Etobicoke, Canada Etobicoke Medical Centre Family Health Organization Full time

**Position**:Medical Receptionist

**Company**:Etobicoke Medical Centre Family Health Organization (EMCFHO)

**Status**:Full-Time Permanent

**Salary**:$16.00-$22.00/hour, based on experience

Must be available to work weekdays (days/evenings) and weekends on a rotational basis: Weekday shifts include: Monday-Friday 8:30am-5:30pm, 10:00am-6:00pm, and 12:00pm-8:00pm. Weekend shifts include: Saturday 9:00am
- 3:00pm and Sunday 9:00am-12:00pm.

POSITION:
As an integral member of the Reception Department at the EMCFHO, the medical receptionist is the first point of contact for patients of 20 Family Doctors alongside a multidisciplinary Family Health Team.

DAILY RESPONSIBILITIES:

- Answer a high volume of incoming patient calls in priority sequence
- Schedule appointments for multiple providers
- Perform a high volume of outgoing calls-relay messages to patients
- Greet and check-in patients presenting for their appointment with their health care provider
- Update patients’ demographics accurately, verify health cards
- Process direct-to-patient payments
- Communicate effectively with doctors/staff verbally and in writing, using electronic messaging
- Demonstrate exceptional conflict management skills, focusing on customer service at all times
- Perform other duties to look after patient, clinic and physician needs, as assigned

QUALIFICATIONS & SKILLS:

- Completion of Medical Office Administration diploma
- Knowledge of an EMR (electronic medical record); Telus Health PS Suite preferred
- Excellent customer service required
- Exceptional verbal and written communication skills
- Ability to work independently and on a team
- Communicate verbally and in writing (electronic messaging) with physicians and all team members
- Ability to multi-task and work under pressure in a fast paced environment
- Exceptional organizational, time management and prioritization skills
- Strong touch typing skills (50 wpm) a must

COVID-19 VACCINATION:
As a condition of employment, proof of full vaccination is required prior to start.

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$22.00 per hour

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekend availability

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Medical Secretaries & Patient Registrars: 1 year (required)