Branch Manager

Rollins Machinery, a BC-based equipment company, is currently looking for a skilled and motivated individual to fill the position of **_Branch Manager_** - based out of our Chemainus Office on Vancouver Island.

Rollins is privately held and been in business since 1946. We are a multi-industry, multi-line dealer selling equipment to Municipalities, Farms, Golf courses, and Private contractors in markets that include refuse, sewer & water, golf & sports turf and roadside maintenance.
- Reports directly to the President of Rollins Machinery
- Supports the Outside Sales staff and is prepared to directly sell with walk-in customers coming into the branch
- Responsible for the overall profitability of the branch including equipment and parts/service revenue
- Develops, communicates, and monitors effective Branch processes to ensure internal and external customer satisfaction
- Ensure the effective delivery of equipment, product and services to customers
- Oversee and direct new sales activities for geographical area(s) managed.
- Lead customer retention initiatives
- Oversee daily operations and liaise on staff scheduling, performance & safety concerns
- Lead, mentor coach and develop branch staff by providing clear direction, guidance and support to achieve the overall business strategy and objectives
- Develop and mentor talent within the team
- Monitor financials and activities of branch budget plan. Deliver on budgeted financial contribution.

**Required Education, Skills, and Qualifications**
- Minimum of three (3) years experience in a field operations role with a customer service focus, with at least two (2) years in a supervisory / management capacity
- A background in Sales would be an asset
- Ability to lead and manage change, and to coach and mentor performance development
- Proven track record of recognizing and providing excellent customer service
- Strong business acumen with a good financial understanding of the heavy equipment vertical
- Fixed knowledge in overall operations and management in a retail environment
- Ability to analyze and interpret internal reports
- Excellent customer service skills, both in-person and over the phone
- High School Diploma, plus completion of specialized technical or business courses at the college level
- Valid BC Driver’s License, with a clean driver’s abstract

**Company Profile**

If you thrive in a busy environment, have a positive attitude and strong customer service skills, have an excellent command of the English language both spoken and written, are detail and process oriented and are adept at multitasking and time management then we would like to hear from you.

Rollins provides a competitive salary and an attractive benefits package.

Resume and cover letter required. NO PHONE CALLS please. Only parties of interest will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company car
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person