Assistant Resort Manager, Wasaga Countrylife

**ASSISTANT RESORT MANAGER - WASAGA COUNTRY LIFE RESORT, WASAGA BEACH, ON**

With community and collaboration at our core, working at Parkbridge is not just a job—it’s an experience

We strive to embody our corporate values of Community, Authenticity, Respect, and Excellence in our relationships with colleagues, customers, and business partners and are looking for individuals with focus, ambition, and drive to join our team.

The Assistant Resort Manager will be responsible for assisting in the operations and supervision of Wasaga CountryLife Resort.

This is a year-round position. The major areas of responsibilities include: helping with the annual operating and capital improvements budgets, assisting in personnel management, resident relations, retailer relations, community enhancement, and other related property management duties.

**What people say about you**:
You are a natural leader, who thrives on creating community in the workplace. You believe people are your greatest asset as a manager. And you strive to help them improve. You have a keen interest in the financials of a business, and how profits are made. You think like an investor. You have high-standards for customer service, and believe that there is a solution for every problem.

**What you bring to the table**:
You have excellent interpersonal skills, and can communicate with people at all levels. You are proficient in Word, Excel, and Outlook.

You have demonstrated leadership and organizational skills. You thrive on change, and problem-solving, and love to be challenged.

**What you will be doing**:

- Customer Relations _
- Train staff on how to effectively deliver exceptional customer service
- Build solid brand recognition for the property based on delivery of service
- Ensure safe and enjoyable environment for guests and employees
- Daily “walk the property” tours
- Ensure customer complaints are dealt with quickly and in person
- Work with functional areas including (HR, H&S, Finance, IT, etc.).
- Personnel Management _
- Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures
- Schedule and monitor shift-coverage based on business needs
- Resort Operations & Administration_
- Promote a business environment that is customer friendly
- Be a positive role model for staff
- Lead by example in a team-based work environment
- “Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
- Hire staff who will enhance the customer’s experience and the positive image of the resort
- Support management and fully implement its policies and procedures
- Regularly attend regional meetings
- Promote and maintain a positive working relationship with all Pioneer Point business partners
- Handling all outgoing and incoming mail, courier packages and registered mail as required
- Coding of invoices, expense claims, petty cash
- Preparing, administering and monitoring excel spreadsheets for utilities tracking
- Health and Safety_
- Ensure all resort activities are conducted in a safe and environmentally responsible manner
- Ensure that all resort facilities are maintained in safe condition
- Immediately notify management when resort operations are unsafe and/or beyond normal repair
- Ensure all employees are aware of the resort’s safety procedures and are proficient in the use of its safety equipment

***

**NOTE: Due to the nature of this role, it is a job requirement to work weekends /holidays during our “green season”. During the winter months, weekend work is generally not a requirement.**

**APPLICATION INFORMATION**:
Please note that applicants must be able to successfully pass a pre-employment criminal background check.

**ABOUT PARKBRIDGE**:
Headquartered in Collingwood, Ontario, Parkbridge is Canada’s leading operator, developer, and owner of more than 60 residential land lease communities and 35 recreational RV resort communities across the country.

Parkbridge enriches the lives of Canadians by enabling families to buy a home, couples to downsize their home, and vacationers to enjoy time at recreational RV resorts. Parkbridge manages and continually invests in the properties it owns and operates, creating a relationship with our customers and vibrant communities with quality amenities.

Homeownership is out of reach for many Canadians. Parkbridge provides an affordable homeownership option through land lease, which allows people to purchase a home outright without buying the land on which it sits. This fills a gap in the real estate market between rental and freehold homes.

Homeowners maintain and build equity in their homes, while having access to professionally managed shared infrastructure, services, and amenities. It’s an ideal option for people who want to enter the housing market, or those looking to downsize.

Parkbridge makes residential and recreati