Technical Services Specialist

At Aspen, our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding meaningful value for our team and community through ownership, management, and development opportunities.

Strong leadership and teamwork are the cornerstones of our Core Values: Customer & Community Service, Integrity, Creativity, Adaptability, Respect and Entrepreneurship. Driven by our mission and vision, we foster an environment where employees thrive on honesty, open communication, and accountability, maintaining the highest standards of professional and ethical conduct.

We offer dynamic opportunities, with an excellent compensation and benefits program. Our collaborative and professional environment promotes and rewards learning, development, and success. Joining Aspen means becoming part of a team that values innovation and continuous improvement, with opportunities for personal and professional growth. Aspen is an equal opportunity employer committed to hiring and retaining a diverse workforce.

We are pleased to announce we have an immediate opening for a team and service-oriented individual to fill a **Technical Services Specialist** role based in Calgary.

Thank you for your interest in the Aspen team.

Technical Services Specialist | Calgary

**Position Summary**|**

Regular work hours are Monday to Friday 8:00am to 4:30pm. The Technical Services Specialist will report directly to the Manager, IT & Technical Services.

**Key Responsibilities**:
IT Infrastructure Management
- Design, implement, manage, and troubleshoot LAN, WAN, VPN, and Wi-Fi networks across Aspen’s portfolio.
- Collaborate with ISPs and telcos to maintain and upgrade internal infrastructure.
- Ensure optimal WiFi coverage in all common areas, conference rooms, and tenant amenities.
- Monitor network performance and proactively address connectivity issues.
- Create and maintain current network documentation.
- Implement and maintain existing firewalls within the portfolio, keeping current with best practices for network security.

Building Systems
- Connectivity: Work closely with the property management team to provision and maintain connectivity needs for all commercial building-related technology (e.g. automation systems, IoT devices, CCTV and other IPV4 based devices).
- Audio-Visual and Conference Technology: Support conference and AV technology, ensuring systems are user-friendly and reliable for tenants with the latest technology solutions.
- AI/ML Integration: Collaborate with third-party vendors to integrate AI and machine learning capabilities into the BAS for smarter, more adaptive building management (e.g., optimizing HVAC operations based on occupancy patterns).
- Energy Efficiency and Monitoring: Assist in implementing and maintaining energy efficiency solutions across properties, using IoT and AI-driven data to track, optimize, and predict energy usage.

Data Management
- Data Management: Collaborate with the Manager, IT & Technical Services to ensure that all building and IoT data is properly captured, stored, and analyzed for operational insights.

Future Proofing & Strategic Planning
- Tenant Experience: Work closely with Property Managers to align IT infrastructure with tenant expectations, particularly for high-tech clients requiring advanced network capabilities and smart building services.

Additional Requirements
- Assist the IT Team with special projects including but not limited to network expansions, system integrations and technology upgrades.
- Act as a point of escalation for the IT Team for support in network challenges and other challenges if applicable.
- Occasional on-call availability for after-hours support

**Qualifications**|**
- Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or related field preferred.
- Preferred certifications: Network+, CCNA, or similar.
- Experience with cybersecurity tools and protocols; familiarity with Juniper, Fortinet, and Cisco hardware a plus.
- Minimum 5 years of IT infrastructure experience, ideally in commercial real estate or smart building environments.
- Experience with BAS platforms (Delta Controls, Honeywell), security systems (CCTV), and IoT devices is an asset.
- Strong understanding of networking, including fiber optics, WiFi, and AV system management.
- Experience with AI/ML and data analytics in facilities management.
- Knowledge of TCP/IP, DNS, DHCP, VPN, and routing protocols.
- Proficiency in firewall management, security protocols, and vulnerability assessment.
- Familiarity with Windows Server, Active Directory, and cloud services (AWS, Azure) preferred.
- Successful completion of a City of Calgary Police Information/Criminal Record Check and Educational Verification.

**Competencies Required**|**
- Technical Expertise: In-depth knowledge of IT systems, networking, AV technologies, and building automation.
- Analytical Mindset: Ability to leverage dat