Full-time Program Manager, Specialized Caregiver

PLEA Community Services is currently seeking a **Full-Time Program Manager, Specialized Caregiver Homes **for our U-Turn/U-Link team located in Surrey, BC. The proposed start date for this position is as soon as possible. This position is excluded from BCGEU membership.

**Hours of Work**: The usual hours of work in this position are based on a 37.5-hour work week (Monday-Friday) during the agency's usual hours of operation. Management positions also have on-call responsibilities, including days, evenings and/or weekends.

**Closing date for Internal Applications**: Thursday, September 19, 2024, at 4:30PM. If the position is not filled internally, it will remain open until filled.

**Education/Experience Requirements**:

- A Bachelor’s degree in a related field.
- Two (2) or more years of related management experience.
- Three (3) or more years of related front-line service delivery experience.

**Who We Are**:
PLEA is an accredited, charitable community services organization that has operated throughout BC for more than 40 years. We deliver community-based services and specialized supported homes to children, youth, adults and families facing significant challenges in their lives. We continually adapt our programs to suit each individual’s diverse strengths, needs and circumstances. As a result, we have a strong reputation for helping those we serve to overcome the challenges they face and lead fulfilling lives.

**What You Will Do**:

- Select, orient, train, evaluate, discipline, dismiss, manage performance, lead, and motivate employees. Recruit and develop a high-performing team; promote the development of skills and approaches through evaluations. Foster a learning team culture by coaching and mentoring employees, and by creating an engaging educational curriculum for practicum students. Facilitate and support employees’ professional development. Participate in succession planning for key roles on their team.
- Oversee service delivery to ensure it complies with best practice, internal policy, legislation, funding contracts, accreditation standards and PLEA values. Provide effective leadership to employees regarding service planning/delivery/oversight of caregiver homes, oversee reporting to stakeholders and complete file/case reviews as required.
- Plan and develop a program. Plan and implement program activities and special events. Assess the quality of service provided from a continuous quality improvement perspective; plan and implement initiatives to improve service delivery.
- Plan and determine service, resource and operational priorities and requirements for their team to meet strategic objectives. Provide recommendations to leadership on relevant service issues arising from within the community or with implications across the agency, in the short and long-term. Contribute to the development of program strategic plans to address areas of improvement and/or growth.
- Participate in annual budget planning. Allocate resources appropriately. Ensure designated services occur within the approved budget, as well as within the expectations of funders and other stakeholders. Plan and oversee the implementation of new services. Participate in the development of funding proposals and bids. Participate in contract negotiations related to their program area.
- Contribute to the development of program policies and procedures. Hold themself and their employees accountable to the expectations set by policy, legislation, accreditation standards, funding requirements and the agency’s mission, vision and values. Complete incident and complaint investigations as required, addressing any legal and ethical issues or violations in policy.
- Work independently and collaborate with the management team. Participate in all management-initiated projects and act as a change-leader in the organization. Develop and present reports as required. Conduct special studies and research. Initiate, design, and conduct in-service training when required. Seek opportunities for continuous improvement/innovation and execute new ideas and initiatives.
- Represent the agency on various internal and external committees. Establish effective working relationships with community stakeholders, including referring authorities.
- Protect and uphold confidentiality.
- Perform other related duties as required.

**What You Will Bring**:

- Strong leadership and management skills, including the demonstrated ability to build and maintain a high performing team.
- Strong oral and written communication skills, including facilitation skills and the demonstrated ability to write comprehensive, data
- driven reports.
- Excellent case management skills, including the ability to support employees in developing, evaluating and modifying services provided to clients.
- Strong interpersonal skills, including the demonstrated ability to build trusting and effective relationships with stakeholders.
- Strong conflict management, problem-solving and analyt