Bilingual Travel Agent
2 weeks ago
**Job description**
About the Company:
Trip Support is a North American travel company established in Canada and the USA specializing in flight, tours, and vacation packages.
Here at Trip Support, travel should be affordable for all.
We make that belief a reality by establishing positive and lasting relationships with clients, utilizing state-of-the-art technology, and providing service beyond reproach.
We're Looking for
Trip Support Inc. is looking for experienced Bilingual Leisure Travel Consultants. If you are confident you have what it takes to be an exceptional Leisure Travel Consultant with excellent customer service ethics, then you have found the right job for yourself. We are a fast-paced travel company. You will take care of all travel-related inquiries, including planning, handling all-inclusive package bookings, and advising clients of their travel requirements. If you are an enthusiastic sales-oriented team player, this posting is for you
Duties & Responsibilities:
- Plan itineraries; send travel quotes; suggest products to suit client’s needs; arrange accommodations, airlines, packages, and other travel products.
- Listen to clients’ requirements closely and provide product solutions.
- Always be up to date with supplier and airline policies with the current everyday new policy change environment.
- Advise clients about passports, visas, foreign currency, travel insurance, resort excursions, etc.
Qualifications & Required Experience:
- Minimum 5-year Travel Consultant sales experience
- Fluent in English and French are required.
- TICO (Ontario)
- Excellent customer service skills, especially phone etiquette
- Domestic solid, trans-border, and international travel knowledge
- Experience in a travel call center or leisure travel office
- Travel systems experience required (AMADEUS) an asset*
- Must be TICO certified and able to sell travel insurance in Ontario. Having a license to sell insurance in other Canadian provinces is an asset.
Working Conditions:
- Work from Trip Support Head office in Thornhill, Ontario.
- Mandatory Rotating Schedule, including evenings and weekends, required
We are a customer-oriented company that offers:
- Competitive remuneration and employee benefit package
- Genuine opportunities to develop yourself professionally and personally.
- A distinctive working environment that puts team members first
If you are looking for an opportunity to reach your FULL potential in the travel industry, APPLY TODAY and see why we’re different.
**Job Types**: Full-time, Permanent
**Salary**: $21.00-$23.00 per hour
**Benefits**:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evenings
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
Ability to commute/relocate:
- Thornhill, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 5 years (preferred)
- Travel Agency: 5 years (preferred)
- Customer service in Online Travel Agency: 5 years (preferred)
**Language**:
- French (required)
Work Location: One location
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