Administrator, Production Logistics

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Chicken Farmers of Ontario's (CFO) staff-associates are critical to CFO’s success in providing high quality, high impact solutions to Ontario’s chicken farmers, industry value chain stakeholders and Ontario consumers.

The Ontario chicken industry is one of the most successful supply managed industries in the country and accounts for over $4.2 billion in overall economic activity in the province.

CFO has a long-standing strategy of rewarding talent and experience which has been designed to attract, retain and motivate high performers and strategic thinkers. At CFO, staff-associates work collaboratively enjoying competitive wages and benefits while immersed in a sustainable culture that stimulates leadership, accountability, excellence, collaboration, and innovation.

CFO is leading positive change and building value as Canada’s premier provider of trusted, family
- farmed, safe high-quality chicken. Representing over 1,300 family farmers in the province, CFO is responsible for a growing, profitable,and sustainable chicken industry.

**The chicken business is growing, and so is Chicken Farmers of Ontario**

**Administrator, Production Logistics**

The Chicken Farmers of Ontario’s (CFO) Administrator, Production Logistics will be responsible for assisting the Analyst, Production Logistics with farmer allotment and allocation and support industry modular loading transformation activities. Providing excellent customer service, knowledge of the modular loading lifecycle and strong understanding of CFO support processes.

**Allotment Process and Productivity Optimization**

Support the Analyst, Production Logistics with the following:

- Process documentation, allotment in SAP/ERP and outputs of the farmer allotment which includes:

- cancellation of contracts between farmers and processors (Form 201),
- review changes to farmer contracting information (Form 101N), assess the request, and ensure that the requested change is within CFO policies and regulations, dialogue with farmers on the impact of the change(s) (e.g. the viability to their operation and the potential outcome) and enter the request into the system
- Phase 1 contracting (Form 101) whereby Form 101N changes are completed with the submission of the Form 101 - assigning farmers from the No Processor listing to a processor and ensuring completion of the contracting process with the submission of a Form 101 to coincide with a previously submitted Form 101N
- Implement board decisions in ERP - SAP with respect to farmer allotment while maintaining the integrity of the system, e.g. introduction of new crop cycles, crop quota reductions, etc.
- Help maintain, innovate and continuously optimize the supply management and allotment processes while ensuring the stability of the system
- Assist in development of production planning educational materials for CFO meetings and website

**Customer Care**

Support the Analyst, Production Logistics with the following:

- Respond to farmer inquiries with respect to CFO policies and regulations
- Educate and clarify to farmer all post allotment inquiries, e.g. net allotment components, allotment limitations and any components of the Schedule 1 that comprises the Net Allotment
- Track and report customer care issues
- Deliver customer service best management practices for internal and external stakeholders

**Data Management and Diagnostics**
- Perform SAP/ECC system checks on a continual basis to ensure that a high level of quality and accuracy is maintained
- Check to ensure syncing of farmer information between ECC and Client Relationship Management systems
- Work closely with external contractors to identify, troubleshoot and ensure resolution of SAP system issues as they relate to Contracting, Farmer Allotment and Market Development
- Educate CFO staff on the use of the centralized SAP environment as it relates to the above

**Market Development**
- Enter processor volume and discount requests into SAP
- Send “Notice of Market Development Assessment” to participating farmers
- Manage and oversee the collection and processing of market development assessment payments
- Send two separate levels of “Notices of Penalty Assessment” to farmers regarding 21 and 42-day late payments and follow up to ensure payments are received in a timely manner according to policy requirements
- Reconcile and forward payments to processors participating in Market Development

**Modular Loading Support**
- Provide support to farmers and processors in the execution of the modular loading regulatory lifecycle process
- Provide excellent customer service in the resolution of issues and as required, escalate information requests and complicated issues to the appropriate resource including Subject Matter Experts and Farming Operations Representatives
- Engage Farming Operations Representatives as required for on-farm inspection and approval proces