Wedding & Social Sales Manager

1 week ago

Collingwood, Canada Living Water Resorts Full time

The position is responsible for:

- Selling social events for the property, and achieving and exceeding the hotel sales revenue goals.
- Coordinating all social events; executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

**Duties**:

- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Maximizes revenue by up-selling packages, room type and creative food and beverage offerings.
- Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.
- Manages the sales efforts for the hotel related to local social group business.
- Responds to incoming inquiries and opportunities for the hotel.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Designs, develops, and sells creative catered events.
- Creating BEO’s (Banquet Event Orders) and Group Resumes for each group.
- Review all BEO’s, Group Resumes, Daily Event Lists and verify all specifications.
- Attend and runs various meetings, including BEO weekly meetings and other meetings as required.
- Works collaboratively with Banquet Department, Culinary Team, Front Desk as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
- Works with Food and Beverage team to develop menus that drive sales. Establish an effective method of communication between departments to ensure all group specifications will be delivered.
- Communicates any event changes in a timely manner to the relevant operating departments.
- Interacts effectively with vendors, competitors, local community, and other hotel departments in order to ensure guest satisfaction.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

**Qualifications**:

- 2-year diploma from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
- 2 years of experience in the field of sales and catering.
- Proficiency in Microsoft Office.
- Working knowledge of 5 Star System an asset
- Excellent interpersonal and organizational skills.
- Strong oral and written communication skills.
- Excellent time management skills.

Living Water Resorts is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. Should you require accommodation in relation to any of the materials or processes used during the recruitment and selection process, please notify Human Resources. Living Water Resorts will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.

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