Dispatch Representative

2 weeks ago

Kitchener, Canada Waste Connections Full time

**Waste Connections of Canada the leader in non-hazardous solid waste management in North America is looking for a **Dispatcher **to support our team in Kitchener ON. We are looking for an innovative, creative and proactive leader. The **Dispatcher **is responsible for efficient route planning and assigning orders to drivers. The Dispatcher monitors drivers’ progress to ensure daily pick-ups are completed, and resolves issues that impede progress (e.g., contacting customers to resolve on-site issues).**:
**Starting: Starting at 50K + pending on experience**:
**Hours: Mon-Fri 8:30am - 5:00pm**:
**What’s In It for You?**:
**You will be joining a company with great operating values and colleagues who embrace a “work hard, play harder” culture. We offer competitive compensation and benefits and retirement packages, alongside a variety of rewards, bonuses, and incentives. Come, become part of a team that leads by example, through a strong presence in our local communities, charitable giving, sustainability initiatives and more.**:
**Essential Duties and Responsibilities**:

- ** Develop routes for the following day based on orders received from Customer Service; assign routes to drivers**:

- ** Prioritize same-day orders (from queue in staging area) to drivers, based on driver location and availability**:

- ** Provide print and electronic route schedules to drivers for planned and updated orders; follow up to ensure orders have been received**:

- ** Direct drivers to appropriate transfer stations**:

- ** Answer calls from drivers requesting pick-ups, and assign orders as appropriate**:

- ** Communicate traffic problems (e.g., congestion, construction) to minimize avoidable delays**:

- ** Monitor driver route progress (e.g., progress of orders) and driver location to ensure orders will be completed, as scheduled; re-assign or re-schedule as needed to meet service commitments**:

- ** Verify the nature of driver delays,(e.g., truck maintenance problem, traffic congestion, unscheduled breaks), and coordinate solutions where possible (e.g., dispatch mechanic to site)**:

- ** Communicate to drivers on changes in routes, or request for overtime hours; listen to and respond to drivers’ concerns re: schedules**:

- ** Escalate concerns about driver performance (e.g., unscheduled breaks) to the supervisor (Operations or Route Supervisor)**:

- ** Contact customers to inform them of delays or missed pick-up; communicate revised timelines for pick-ups**:

- ** Call customers to inform them of on-site issues (e.g., blocked driveway) that need to be resolved in order for Waste Connections to complete pick-up**:

- ** Relay customer needs for increase or decrease to current level of service obtained from driver (e.g., insufficient containers) to Waste Connections Sales team to follow up re: changes to existing service**:

- ** Enter codes (e.g., dry run) on customer order to ensure correct billing information**:

- ** Close out and finalize routes from previous day (generate reports for management)**:
**Qualifications**:

- ** Good communication, teamwork and interpersonal skills**:

- ** Knowledge of area geography, to plan routes efficiently**:

- ** Organization skills**:

- ** Attention to detail, for data accuracy of company reports**:
**_ Waste Connections is an equal opportunity employer_**.**:

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