Insurance Representative

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
- We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**YOUR NEXT CO-OP PLACEMENT**

Work term: Winter 2026

Work term length: 4 months

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.

**What you’ll be doing**:
Reporting to a Team Leader, Broker Services, this role is accountable for delivering superior customer service when assisting Brokers and internal stakeholders with Guidewire related inquiries and processing.

You will provide data entry support as needed. You will also be required to process transactions not enabled by broker self-service functionality, including but not limited to letters of experience, returned mail, cancellations etc., in accordance with underwriting guidelines and authority, and be required to review and assess risk for acceptability in lower complex scenarios.

You will ensure adherence to underwriting guidelines and authority on all inquiries and transactions and will be required to consult with appropriate escalation contacts on inquiries and transactions outside of established authority levels. Upon acknowledgement that a scenario requires further escalation, you would proceed with referral to the appropriate team/authority levels, ensuring you have gathered all pertinent information, and have supported your referral with a well-documented business case.

You will ensure adherence to underwriting guidelines and authority on all inquiries and transactions and will be required to consult with appropriate escalation contacts on inquiries and transactions outside of established authority levels. Upon acknowledgement that a scenario requires further escalation, you would proceed with referral to the appropriate team/authority levels, ensuring you have gathered all pertinent information, and have supported your referral with a well-documented business case.

**What can you expect from the role?**
- Data entry
- Triaging broker inquiriesProcessing policy amendments

**Transaction Processing**

Process transactions not enabled by broker self-service functionality, including but not limited to letters of experience, returned mail, cancellations etc., in accordance with underwriting guidelines and authority that meet all efficiency and quality standards. Critical measure of this role will be efficiency in processing without diminishing quality.

**Intake/Triage**
- Completes categorization of cases in the case management system for multiple case transactions, enabling routing to the appropriate team.Updates existing cases in the policy case management system when additional information is received from the Broker.**What you bring to the role?**
- Univ. Degree /College diploma or equivalent experience (Business, Finance)
- Tech savvy (capable of using different software at once)
- Ability to complete multiple tasksDetail oriented**SPECIALIZED KNOWLEDGE/SKILLS**
- Insurance / underwriting knowledge
- Technologically skilled - Microsoft Office suite proficiency
- Customer service focused with a positive helpful attitude
- Excellent people skills
- Strong verbal and written communication skills
- Ability to solve problemsStrong organizational and time management skills**Did you know?**
- _We care about our co-ops: _Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.
- _We care about students: _Definity distributes $85,000 in scholarships to students across Canada each year.
- _We care about our community: _Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.

**What can Definity offer you?**
- Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
- Culture of accountability, empowerment, a