Shift Lead, Security

**Job Description**:
**JOB TITLE**: Shift Lead, Security
**DEPARTMENT**: Public Works & Engineering
**POSTING NUMBER**: 106418
**NUMBER OF POSITIONS**: 1
**JOB STATUS & DURATION**: Full Time Permanent
**HOURS OF WORK**: 42-hour workweek / shift work / variable hours
**LOCATION**: Hybrid Model*- when working onsite, you will report to the location of City Hall.
**SALARY GRADE**: 5
**HIRING SALARY RANGE**: $86,091.00 - $96,852.00 per annum
**MAXIMUM OF SALARY RANGE**: $107,614.00 per annum
**JOB TYPE**: Management and Administration
**POSTING DATE**: October 29th, 2024
**CLOSING DATE**: November 11th, 2024

**AREA OF RESPONSIBILITY**:
Under the general supervision and direction of Security Services management, this role is responsible for the effective day to day supervision of all security guards employed by the City and the contract services provider. The Security Shift Lead will play a key role in the recruitment, coaching and discipline of staff. This role will be expected to develop, implement and monitor operational procedures, processes and standards to facilitate ongoing and effective security management practices while ensuring that all calls for service and complaints are attended to in a professional and timely manner, and that a record of such actions is accurately maintained. The role is also supportive of all proactive programs that have been implemented, consistent with a community-based service philosophy. The role will also manage the activities of security guards to ensure the timely and effective achievement of departmental goals and objectives, within prescribed policies, procedures and standard business practices.

**KEY RESPONSIBILITIES**

**1. SUPERVISION**
- Supervises a team of in-house Security Guards and contracted Security Guards.
- Supervise ad-hoc guard coverage and all security activities occurring on a particular shift.
- Ensures all daily operations of the security team and directs all work, assignments, breaks and tasks.
- Ensures daily work, projects, and reports are completed and submitted in a timely fashion.
- Ensures adequate coverage of security personnel. Assists with filling shifts open due to book offs and vacations.
- Provides supervision at meetings and events, providing directions to other guards and City staff including events personnel, caretakers or building operators.
- Issues memos and updates logs, binders and databases.
- Provides training and orientation to new Security Guards.
- Conducts pre-duty meetings, post-incident and post-shift briefings.
- Ensures contract guards assigned to work at the City meet the mandatory skill set required to work at the assigned location.
- Ensures guards are in possession of their required licenses and certifications and are following deportment requirements.
- Inspects guard posts as scheduled and meets with subordinates to outlines tasks and responsibilities.
- Monitors and strictly controls the quality of service of the activities under his/her supervision.
- May counsel, provide inputs and recommend performance actions, as appropriate; seeks advice from the Security Operations Supervisor or designated representatives as appropriate; meets with employees and documents counselling and disciplinary actions.
- Escalates issues and/or violations to the Supervisor, Security Services.

**2. RELATIONSHIP AND COMMUNICATION**
- Maintains good relationships with the representatives of the various City stakeholders including property management, City Council, Community Services, Library management and emergency services. Follows up on any issues that may arise at City properties.
- Responds to public inquiries and represents the City of Brampton Security Services Section by promoting security services that contribute positively to the results of the division and corporate vision.
- Communicates and coordinates scheduling, staffing, equipment, record keeping, and related matters, to ensure consistent delivery of services.
- Communicates and coordinates with event staff and organizers ensuring the safety of staff, attendees and participants.
- Conducts security audits and assessments providing advice to enhance physical security.
- Informs designated authorities in the event of security, fire or health emergencies.
- Informs and warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
- Fosters effective working relationships with internal departments and external agencies including, but not limited to Enforcement and By-Law Services, Recreation, Transit, Brampton Library, Downtown Brampton Business Improvement Association and security management of the Peel District School Board, Dufferin-Peel Catholic District School Board and the Region of Peel.
- Promotes effective working relationships with law enforcement and other emergency services personnel (i.e., Peel Regional Police, Brampton Fire and Emergency Services, Peel Regional Paramedic Services etc.) when dealing with routine and emergency