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Service Coordinator

4 weeks ago

New Glasgow, Canada Sullivan Fuels Full time

Sullivan Fuels, a family-owned company specializing in heating oil deliveries, service, and installations.

Sullivan Fuels is looking for a new team member in our **New Glasgow, NS **location. You will be responsible for overseeing our service department as well as service billing.

Sullivan Fuels is focused on building a team of valued players who are ready to deliver results. Continuous growth opportunities will be available.

**Key Responsibilities**

  • Scheduling service technicians including receiving and dispatching service calls
  • Receive and answer emergency and non-emergency calls
  • Set up and update customer accounts.
  • Assess situation and prioritize calls
  • Billing of service invoices to customer accounts.
  • Provide support for technicians.
  • Coordinate schedule in the most effective manner
  • Proactively address problems and suggest solutions
  • Manage customer complaints and concerns.
  • Coordinate equipment orders with technicians
  • Maintain price lists for technicians
  • Answer phones, take oil calls, payments, etc., as needed
  • Other duties as directed or required.
  • Compliance with all regulatory requirements.

**Knowledge, Skills & Competencies**

  • Great interpersonal and communication skills
  • Experience in a service manager and/or dispatch role.
  • Experience using MS Word, Excel and Outlook and be technically savvy.
  • Experience and knowledge of delivery or transport vehicles.
  • Excellent ability to listen, analyze and adapt to change.
  • Critical thinker and problem-solving skills
  • Team player in a fast-paced environment

**Benefits**

  • Medical and Dental Coverage Our industry leading benefits package
  • RRSP Matching: We support your future goals by matching your RRSP contributions
  • An environment to encourage professional growth and development

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$39,000.00 per year

**Benefits**

  • Dental care
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care

Schedule

  • Monday to Friday
  • No weekends

Ability to commute/relocate

  • New Glasgow, NS: reliably commute or plan to relocate before starting work (required)

**Education**

  • Secondary School (preferred)

**Experience**

  • Customer service: 1 year (required)
  • Administrative experience: 1 year (required)

Work Location: One location