Receptionist (Clerk 2)

**Competition #**: 43331

**Department**: Labour, Skills and Immigration

**Location**: HALIFAX

**Type of Employment**: Term

**Union Status**: NSGEU - NSPG

**Closing Date**: 01-Jul-24 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At the Nova Scotia Apprenticeship Agency, we provide training leading to certification in the skilled trades for all Nova Scotians. We have offices throughout Nova Scotia in Halifax, Bridgewater, Kentville, Yarmouth, Truro, Port Hawkesbury, New Glasgow and Sydney.

About Our Opportunity

If you are detail oriented and enjoy working in a fast-paced environment, we have an exciting opportunity for you to explore as an Administrative Operations Clerk.

As the Administrative Operations Clerk, you will be responsible for providing reception, administrative and clerical assistance in support of the business functions of the Nova Scotia Apprenticeship Agency in its role to steward and operate a relevant, accessible and responsive industry-led trades training and certification system for the province.

You will be central to the successful operation of the agency because of the significant scope in skills and responsibilities required for the position. Stakeholders of the system that are served by the Agency include, but are not limited to: apprentices, employers, sector councils, businesses, labour organizations, associations, certified trades persons, other government departments, jurisdictional authorities across Canada, training providers and the general public.

With a comprehensive knowledge of the agency's functions and activities, you will be responsible to ensure inquiries and apprenticeship and trade certification documentation are processed in a timely and professional manner. You will also ensure that policies and procedures for the administration of key agency functions are adhered to and applied.

As the Administrative Operations Clerk you will report to the Business Manager.

Primary Accountabilities

**The position requires the clerk to**:
Screen and route telephone calls and respond to inquiries from the public and stakeholders by referring calls to the appropriate personnel
Ensure that front counter duties are maintained during regular business hours
Perform a variety of duties in support of the administrative activities, operations and staff
Perform mailing, scanning and photocopying of various correspondence or materials
Maintain incoming and outgoing mail and arrange courier services
Inventory and order office supplies
Data entry and ensure data integrity and accuracy of the Agency's computerized database management system
Process fees; and
Perform other duties as assigned.

Qualifications and Experience

This may be the right opportunity for you if you have Grade 11 plus 4 years of related experience; an equivalent combination of training and experience may be acceptable.

You have previous experience in office, financial and information management. You possess strong interpersonal and organizational skills with an ability to plan and prioritize work. You have exceptional communication skills (written and verbal) with an ability to address and manage client dissatisfaction.

You possess strong computer, technical, office and business administrative skills with proficient problem-solving abilities. You think critically and provide innovative solutions to office or work-related problems. You exercise sound judgement and maintain strict confidentiality.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information

What We Offer

Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
**Engaging workplace**: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
Countless career paths
Department specific flexible working schedules

**Pay Grade**: CL 13

**Salary Range**: $1,501.11 - $1,633.95 Bi-Weekly

**Employment Equity Statement**: