Returns & Warranty Clerk

1 week ago

Guelph, Canada Royal Distributing Full time

About Us

We're Royal Distributing, and we've been a leader in the Canadian powersports industry for the past 30 years. We provide our customers with quality products and top service to keep them riding their snowmobiles, ATVs, motorcycles, dirt bikes and more. We're embarking on the next phase of our growth, and we want you to join us

The Opportunity

**Responsibilities**:

- Act as the liaison between customers and manufacturers to resolve all warranty issues
- Proactively track and follow-up with vendors to ensure the timely resolution of open claims
- Educate the retail team on warranty information and policies to ensure the correct information is relayed to customers on initial contact
- Answer inbound customer calls and create a positive experience for customers
- Use product knowledge to sell product to customers over the phone
- Handle customer inquiries related to products, pricing, new and existing orders, shipping, company policy, etc.
- Process customer orders and update customer records
- Advise on fitment and recommend products based on customer requirements
- Investigate and resolve customer order issues
- Track packages and follow-up with customers on the status of their orders
- Address customer concerns creatively and share feedback with other teammates
- Assist other business areas as required by managers during busy periods

**Qualifications**:

- Knowledge of one or more powersports industries is required/ Willingness to learn
- Desire to provide the best possible experience for our customers
- Bilingual in English and French is considered an asset
- Expert communication and listening skills
- Organized and with a strong ability to problem solve
- Intermediate computer skills are required
- Ability to handle challenging customer and vendor conversations

Additional Information
- This position reports to the Returns & Warranty Lead
- The scheduled days of work will be between Monday-Friday, full-time hours. May be required to work any regular shift between 7am and 6pm EST
- Scheduled days and hours of work may fluctuate during the spring and summer months
- This role may require occasional travel to other locations, trade shows etc.

We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

Company

Royal Distributing

Location

Guelph - Distribution Center

Opening Date

Jan 24, 2025

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