Technical Services Manager

1 week ago

Toronto, Canada Bibby-Ste-Croix Full time

**Company Description** BIBBY-STE-CROIX, Canada’s leading manufacturer of cast iron Drainage, Waste and Vent (DWV) pipe.**

You are recognized for your outstanding communication skills? You also have an interest in cast iron plumbing products? You might be the talent we’re looking for

As the Technical Services Manager, you will be the ambassador of our cast iron products with engineers, committees, and building professionals across Canada. Your role will be to influence and engage stakeholders by presenting innovative solutions, updating specifications, and ensuring compliance with codes. As a true technical reference, you will help elevate our products’ visibility while building strong relationships with key industry players and training our sales team on the technical aspects of our products.

**Here’s what you’ll gain by building your career with us**:

- A competitive salary that recognizes your experience and expertise;
- An annual bonus based on our shared success - because here, teamwork matters;
- Comprehensive group insurance fully paid by the employer from Day 1 (including dental, vision, and Virtual Care);
- A generous 7% employer contribution to your retirement plan after 6 months;
- Trust-based sick leave to support your personal well-being;
- Ongoing training fully paid by the employer (we want you to stay up to date with the latest in your field);
- Annual reimbursement of your professional order membership fees;
- Company vehicle provided;
- Permanent remote work.

**Job Description** Your daily responsibilities are to**:

- Communicate with stakeholders to ensure our products meet specifications;
- Deliver effective presentations to key industry players;
- Build strong relationships with major developers, consulting firms, promoters, and the engineering community;
- Train our sales managers and sales representatives on the technical aspects of our products;
- Act as a technical advisor for clients regarding products and industry codes/regulations;
- Manage all specifications and projects with certification groups (CSA, ASPE, etc.);
- Organize “lunch and learn” training programs in your assigned region;
- Participate in various committees as needed (CSA, ASPE, CFA, etc.);
- Plan your schedule and travel effectively based on priorities.

**Qualifications** To join our team, you must have**:

- A degree in Building Engineering, Mechanical Engineering, or a related field;
- Minimum 5 years of experience in technical services, customer support, or a similar role in a related industry;
- Strong ability to communicate clearly and confidently when delivering presentations and facilitating group sessions;
- Excellent mastery of English, and mastery of French is an asset;
- Excellent problem-solving skills with the ability to analyze and resolve complex technical issues;
- Ability to work independently and manage assigned tasks effectively;
- Strong time management, organizational, and decision-making skills;
- Ability to adapt to a changing environment and manage multiple priorities;
- Willingness to travel weekly as needed;
- Must have some knowledge of Revit drawings;
- Proficiency with Microsoft Office Suite;
- A valid driver’s license and willingness to travel across Canada and occasionally to the U.S.;
- Motivation to develop your knowledge and skills by participating in ongoing training activities.

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