Customer Service Representative
1 day ago
A.O. Smith Fergus is looking for a Customer Service Representative that provides exceptional service support to external and internal customers in relationship to customer order management. To act on the customers behalf, providing service solutions that are satisfactory to the customer. To exceed the customers service expectations whenever possible.
**Qualifications**:
Must be a team player
Excellent oral and written communication skills
Excellent call management skills
Excellent time management skills with the ability to multi-task
Strong organizational skills
Customer Service experience
Should have data entry/ ERP experience. Familiarity with SAP a preference.
Minimum High School diploma/ GED
Availability Monday to Friday.
**Salary**: $21.74-$22.09 per hour
**Benefits**:
- Dental care
- Employee assistance program
- Life insurance
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Fergus, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Fergus, ON
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