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Automotive Service Advisor

2 weeks ago

Moncton, Canada Midas Auto & Tires Full time

**About us**

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through years of automotive repair experience. We have a full-service facility and we are looking for automotive service advisor to help us create an environment of success.

**Responsibilities**:The Automotive Service Advisor is the dealership's first-line customer-relations and service representative and therefore must have strong customer service skills, good technical knowledge. Overall the tasks include diagnose, follow up and assist overall in the smooth daily running of the service department.

Some main responsibilities:

- Greet each customer in a prompt, courteous manner.
- Communicate with service customers to determine the nature of the mechanical problems, and time required.
- Schedule appointments using dealership booking system.
- Handle minor customer concerns.
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
- Handle telephone inquires regarding work in process and appointments and return phone messages promptly.
- Review work preformed with customers.
- Interpret warranty information and policies to customers.
- Stay up to date on technical and performance information on all vehicles serviced.
- Assist the service manager as necessary.
- Adheres to all company policies, procedures and safety standards.

**Requirements**:

- Excellent listening and communication skills
- At least 1 year automotive Service Advisor experience
- Superior customer service skills
- Computer proficient
- Strong work ethic and team player
- Flexible to work retail business hours including weekends
- Professional, dependable, reliable and a commitment to provide excellent customer service

**Benefits**
- Health Benefits
- Holiday Pay
- Vacation Pay
- Bonus Pay

**Job Types**: Full-time, Permanent

**Salary**: From $19.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- automotive service advisor (required)

Licence/Certification:

- Driver's License (preferred)

Work Location: One location