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Client Services Specialist

2 weeks ago

Kitchener, Canada Reworld Solutions, LLC Full time

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.

About the role

The Client Services Specialist (CSS) is responsible for supporting Reworld’s customers and various service offerings. This includes assisting clients with waste profiling, answering customer inquiries, resolving customer escalations, coordinating transportation and other related services in a safe and compliant manner. The CSS is responsible for interacting with various internal departments and operations to facilitate services.

**ESSENTIAL FUNCTIONS**:
The duties may include, but are not limited to, the following:

- Consult with customers to determine their needs and the best available service options
- Answer customer questions and respond to inquiries or requests for documentation
- Manage customer pricing and monitor historical pricing for accuracy
- Perform data entry to maintain company databases with a high level of accuracy
- Work with your dedicated Sales Manager(s) to support the onboarding of new customers and to grow business with existing accounts
- Assist customers with both non-hazardous & hazardous waste profiling and shipments
- Resolve customer concerns related to invoices, waste shipments and other general business activities
- Review and ensure customer pick up requests are complete and accurate
- Interact with scheduling & transportation teams to ensure customer requests are being fulfilled
- Consult with customers to resolve waste discrepancies
- Provide customer reports as needed
- Assist co-workers by helping to cover workloads during absences
- Review and approve vendor invoices as needed
- Prepare quotes and proposals as needed
- Maintain all regulatory related training
- Demonstrates working knowledge of regulations including RPRA TDG, CEPA and other regulations related to the waste industry
- Perform job functions with limited supervision including waste profiling and coordination of transportation and other services
- Successfully manage data entry with a high level of accuracy
- Demonstrate an ability to resolve most customer questions and concerns without escalating issues to managers or others for resolution
- Other duties as assigned

**QUALIFICATIONS & REQUIREMENTS**:

- 2 or more years of experience in the waste/environmental industry or customer/account management
- Bachelor or Associate Degree in Environmental Science or a related field preferred, or equivalent work experience required
- Experience in the waste industry is preferred
- Proficient in Microsoft Office Suite
- High attention to detail
- Strong organizational and record keeping skills
- Excellent communication skills
- Ability to maintain customer and company confidentiality
- Ability to pass pre-employment background checks and drug screening

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Our DEI Commitment

Reworld is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), protected veteran status, or any other characteristic protected by law.

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