Lead Intensive Case Manager

**Division**:
Housing / Hostels / Homelessness

**Important Notices & Amendments**:
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees.

**Temporary Duration**:
**Approximate Duration**: 12-18 months

**Please note**:These positions will be located and will report to the Bridge Housing location in Niagara Falls

**Shift Schedule**: will be scheduled days, afternoons, nights, weekends and holidays in a 24/7/365 environment - with 12 hour shifts

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Please note that the Niagara Region requires that all newly hired employees are to be fully vaccinated against COVID-19 as a condition of being hired and provide proof of full vaccination, or provide proof of a bona fide medical or Human Rights Code exemption on a form issued from and approved by Niagara Region.

**JOB SUMMARY**:
Reporting to the Supervisor, Homelessness Services, the Lead Intensive Case Manager will be required to function as both an Intensive Case Manager and Lead Intensive Case Manager. This role assists the Supervisor with day-to-day operations of the Bridge Housing Program and is responsible to support the operations with scheduling and staffing requests and managing some day-to-day activities/programming. The Lead Intensive Case Manager will assist the Supervisor of the Bridge Housing program with the on-site operations and related programs/initiatives, and will assist with administration duties in compliance with the policies and procedures. The Lead Intensive Case Manager will also be the designate at the Bridge Housing Program in the absence of the Supervisor. They will be responsible to build caring and responsive relationships with clients, community partners and colleagues. Bridge Housing provides services to individuals who are experiencing chronic homelessness and may be living with severe and chronic mental illnesses, addictions issues, and/or in recovery.

**QUALIFICATIONS**:
**EDUCATION**:

- College Diploma or a University Degree in social services, social work, or a related discipline
- Current certification in First Aid/CPR
- Nonviolent Crisis Intervention training or willingness to be certified
- Naloxone training or willingness to be certified
- Understanding and Managing Aggressive Behaviour (UMAB) training preferred

**KNOWLEDGE/EXPERIENCE**:

- Minimum 4 years’ experience working with the homeless population
- Minimum 3 years’ experience working in a supervisory or lead role
- Human relations skills to establish, develop, and maintain positive relationships with clients and community partners.
- Knowledge and utilization of client-centred, trauma-informed approaches
- Knowledge of harm reduction practices
- Experience working with people who are chronically homeless
- Knowledge and experience in addictions, mental health,_ _concurrent disorders,_ _trauma, poverty, and gender-based violence are an asset
- Experience providing person-centered, trauma-informed, anti-racist anti-oppressive informed services and supports to individuals with diverse experiences and identities_ _
- An understanding of Housing First principles
- An understanding of/or demonstrated practice of crisis intervention
- Knowledge and understanding of local community resources an asset

***:
**SKILLS**:

- Written communication and computer skills sufficient to perform documentation and related administrative duties
- Verbal and interpersonal communication skills sufficient to relate to patients, families, and other healthcare professionals in a calm and professional manner
- Strong advocacy, problem solving, de-escalation, mediation and negotiation skills
- Demon