Associate Project and Process Delivery

Req Id: 424623

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

**Name and description of the hiring department**:
The associate is responsible for handling cases of escalations which may be situations referred by management or other stakeholders. Following the investigation and treatment of complex situations, the assistant identifies and submits proposals to improve tools and/or processes.

**Job Duties / Accountabilities**:

- Production and process improvement
- Support and assistance with the implementation of new systems and tools
- Evaluate and develop system requirements specifications and produce test analysis reports
- Ensure compliance with the various stages of delivery of a project and process
- Create and modify methods and procedures, and provide training and supervision to the various departments
- Responsible for analyzing and providing work and training strategies solutions
- Ensure the coordination and management of training sessions
- Provide support to collection employees in their everyday tasks
- Handle unusual and complex situations in an escalation mode Support and assistance with escalations
- Production of quality reviews for continuing training and improvement of coaching tools and trainers
- Take charge of the production and analysis of various reports
- Ensure compliance with deadlines relating to the delivery of training and communications
- Research and obtain different test results, investigate and document these results, recommend temporary solutions if required

**Essential Qualifications / Competencies**:

- Ability to communicate effectively through various means to internal and external partners
- Ability to adapt to various hierarchical levels within internal and external business units
- Ability to facilitate and lead internal and external partners
- Experience in perceiving and understanding the function of accounts receivable
- Knowledge of Excel Intermediate
- BBM customer skills
- Great flexibility - ability to quickly adapt to changes and know how to prioritize
- Leadership
- Resourcefulness
- Analytical mind
- Great sense of organization, time management and priorities
- Enthusiasm and positive attitude ability to adapt one’s approach with people
- Ability to solve complex problems
- Reliability and professionalism
- Ability to work with tight deadlines and pressure
- Knowledge of English and French without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

**Preferred Qualifications / Competencies**:

- Proficiency in Bell collections platforms (SAP, NM1, NIBS, Caprice, Bcris, Smart Path, BCT, EOM, Rev Chain Single View and other internal systems)

**Working Conditions**:

- Working hours: Monday to Friday between 8am and 5pm

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Union
**Job Status**:Regular - Full Time
**Job Location**:Canada : Quebec : Verdun
**Work Arrangement**: Remote
**Application Deadline**:06/24/2025

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Created: Canada, QC, Verdun

**Bell, one of**Canada's Top 100 Employers.