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Client Support Specialist

2 weeks ago

Toronto, Canada People Corporation Full time

We are seeking a Client Service Specialist to join our GroupQuest team.
**The Client Service Specialist will**:

- **Maintain regular communication with brokers to ensure their group needs are met, plus build relationships.
- Pricing, preparing and executing plan changes.
- Pull and prepare experience reports, including more detailed reports for larger groups.
- Handle and resole escalated claims, admin, and billing issues.
- Assist with commission and contracting issues.
- Manage the submission and tracking of all MGA appointment letters.
- Manage and process the submission on Agent of Record letters.
- Manage the submission of termination letters.
- Manage overdue account notifications and pending terminations due to minimum participation requirements.

**To be a successful Client Service Specialist you will need**:

- Completion of a post-secondary education.
- Minimum 2 years of Group Benefits experience.
- Strong working knowledge of Microsoft Excel and Word.
- Excellent command of the English language, including strong written and verbal communication. - Strong analytical skills with high attention to detail.
- Group Insurance principles and assessment techniques.
- Comprehensive knowledge of group benefit plans and terminology.
- Excellent reasoning, judgment and decision-making abilities.
- Able to work independently and as part of a team.
- Time-management skills and able to thrive in a fast-paced environment
- GBA designation under CEBS program
- Bilingualism in both official languages English & French

**What’s in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation At People Corporation we are committed to helping businesses succeed.

This role will be a part of GroupQuest, a division of People Corporation within Partner Solutions. As a Group Benefits Managing General Agent (MGA+), we work in partnership with advisors and insurance carriers to provide full back-office support and services in all aspects of group benefits. We’re a team of entrepreneurial thinkers, with a relentless drive to get things done, passionate about what we do and the innovative impact we are making.