Supervisor, Corporate Revenue

Why Guelph:
**What we offer**

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

- Paid vacation days, increasing with years of service
- Paid personal days;
- Hybrid and flexible work arrangements;
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
- Extended health and dental benefits, including Health Care Spending Account;
- Employee and Family Assistance Program;
- Parental leave top up program;
- Learning and development opportunities including tuition assistance
- Employee recognition programs.

Position Overview:
**Key duties and responsibilities**
- Provides all aspects of team development including supervision, recruitment, training, development and performance management.
- Provide leadership to staff through open and transparent communication and employee development.
- Development and implementation of corporate revenue billing policies, procedures, reports and by-laws.
- Oversees the collection of all Accounts Receivable miscellaneous revenue in accordance with the City’s collection policies and procedures. Maintain the City’s collection policies and procedures and monitor customer credit terms.
- Oversee the collection of the City’s Capital Development Fee Program including but not limited to Development Charges, Parkland Dedication Cash-in-Lieu and Community Benefit Charges. Support implementation/ updating of process and internal control structures as well as required collaboration with the financial strategy team to collect and provide information for growth revenue planning, reporting and long-term reserve fund and debt forecasting.
- Review compliance, security and status of subdivision and development agreements.
- Oversees all development security including cash deposits, subdivision bonds, letters of credit and surety bonds.
- Oversee issuance of all corporate donation receipts.
- Collaborate and liaise with various departments and peers to meet corporate deliverables and to ensure a consistent approach for all corporate revenue business practices (Customer Service, Environmental Services, Engineering, IT, Communications, Clerks, Finance).
- Stay up to date with and ensures compliance with all provincial legislation and regulations relating to municipal finance and revenue collection.
- Support procurement of services, materials, supplies, and equipment; develop and support service agreements and contracts; develop and award Tenders, RFP’s, RFQ’s; issue change orders, manage changes in scope to existing projects relating to corporate revenue.
- Assist in negotiating service contracts and agreements with vendors.
- Develop and maintain relationships with vendors and suppliers, including but not limited to bill presentment, meter reading, software, public portal for utility billing and property taxation.
- Ensure vendors comply with contractual obligations and regulatory requirements per contractual requirements, including service level agreements.
- Manage vendor performance, including conducting regular performance reviews and addressing issues.
- Co-ordinate implementation of IT projects related to corporate revenue, including but not limited to centralization of corporate payment systems, development of dashboards and analytical tools, data governance procedures, and software optimization.
- Responsible for identifying and mitigating risks associated with system and business changes and updates.
- Develop and implement process improvement initiatives to enhance operational efficiency.
- Assists in the preparation of the annual department budget and budget variance analysis
- Prepares monthly variances to review with manager.
- Responds to elevated inquiries from staff, members of Council and the public on corporate revenue.
- Develop, implement and maintain strategies to improve the overall business experience and service standards for corporate revenue.
- Implement tools and processes to measure and track business satisfaction.
- Coordinate with development teams, support testing teams, and other stakeholders to ensure that software releases are properly tested and approved before deployment.
- Monitors and reports on effectiveness of corporate revenue and collections procedures.
- Ensures that a high level of customer service is delivered on a fair and consistent basis to all customers.
- Assumes duties of Manager of Revenue and Treasury or other revenue supervisors in their absence.
- Preforms other related duties as assigned.

**Qualifications and requirements**
- Considerable experience in Municipal finance, utility billing, property taxation and collections in a public sector environment.
- Experience in vendor management and service delivery, preferably within the municipal environment.
- Successful completion of the Municipal Tax Administration Program is preferred. Must be able to complete within 2 years of hire date.
- Excellent analytical and organizational skil