Appeal Officer

**Job Information**

Job Requisition ID: 76901
Ministry: Assisted Living and Social Services
Location: Edmonton, Red Deer, Calgary, or Lethbridge
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: November 19, 2025
Classification: Program Services 1

**Salary**: $2,297.14 to $2,989.82 bi-weekly ($59,955 - $78,034/year)

The Appeals Secretariat is a neutral government body that administers the appeals process for Albertans appealing decisions on social services they receive or applied for to the Citizen’s Appeal Panel (CAP). The CAP is a neutral adjudicative tribunal providing fair, impartial, and independent hearings to Albertans. Secretariat provides support to CAP and parties to an appeal ensuring a timely and fair process.
- **Role Responsibilities**:

- Reporting to the Appeals Lead, the **Appeal Officer** supports the appeal process by providing effective case management by problem solving sensitive and complex file issues, coordinating the scheduling of hearings, preparing time extension files for the Minister’s Delegate, and finding efficiencies in the process.

The Appeal Officer acts as the active and primary contact person for parties to an appeal, providing an informed and consistent hearing process in accordance with a number of policies, guidelines, and related legislation.

This position involves making case file notes, briefing materials and creating a wide variety of written documents to provide information to parties on their appeals or senior management on sensitive files. It is essential for the Appeals Officer to maintain contact with parties throughout the appeal process, and identify and address any pre-hearing matters to ensure full participation in hearings.

**Duties include but are not limited to**:

- Providing administrative support for all appeals by making contact to obtain, clarify and confirm pertinent information required to facilitate timely appeals;
- Informing, educating and consulting with parties and stakeholders on appeals and the appeal process;
Managing complex appeals;
- Providing support in the development and implementation of appeal processes and procedures.- Please
- **APS Competencies**:

- Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

**This link will assist you with understanding competencies**:

- Creative Problem Solving
- Drive for Results
- Agility- **Qualifications**:

- **Requirements**: Two-year Diploma or Degree in public administration, social science, law, paralegal; no experience required.

**Equivalency**: Directly related education or experience considered on the basis of:

- 1 year of education for 1 year of experience; or
- 1 year of experience for 1 year of education.

**Assets**:

- Experience in a legal or quasi-judicial environmentExperience with complex issue interpretation and conflict resolution
- Strong interpersonal and communication skills
- Experience working with diverse and/or vulnerable population (i.e., individuals with social barriers, mental health issues and a variety of challenging circumstances)
- Experience understanding and interpreting legislation- Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to
- **Notes**:

- Hours of work: 36.25 hours per week, Monday - Friday

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

**Links and information on what the GoA have to offer to prospective employees**:

- Working for the Alberta Public Service
- Public Service Pension Plan (PSPP)
- Alberta Public Service Benefit Information
- Professional learning and development
- Research Alberta Public Service Careers tool
- Positive workplace culture and work-life balance.Leadership and mentorship programs.**How To Apply**
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

**Closing Statement**
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.