Field Service Technician-maintenance

2 weeks ago

Richmond, Canada Patterson Dentaire Dental Canada Inc. Full time

We are seeking a highly motivated and energetic individual to join our technical team. The Service Technician - Maintenance will provide maintenance/repairs on a variety of dental equipment and products. The technician learns and follows manufacturer guidelines relative to the repair of devices.

**Major Duties**:

- Determines the parts, supplies or tools required to complete service requests.
- Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
- Repairs equipment to manufacturer specs.
- Ensures the service commitments are met within standard response time.
- Work with Sales Representatives to present Maintenance Agreements to customers.
- Follow repair and manufacturer schedules for customers on Service Agreements.
- Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.
- Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.
- Trains customers on the use and basic maintenance of all equipment sold.
- Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
- Manages inventory and restocks when necessary.
- Performs other duties as assigned.

**Job qualifications**:

- Electronics diploma or any other relevant experience.
- Background in contracting, plumbing, mechanics or electrical is preferred.
- Valid driver's license and in order required.
- Strong customer service skills and a positive attitude.
- Strong organizational skills, sound judgment and excellent decision-making abilities.
- Knowledge of the dental industry is an asset.
- Excellent oral and written communication skills in English.

Pay: $32.00-$38.00 per hour

Expected hours: 37.5 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company car
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: On the road

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