General Manager

Are you ready to make a lasting impact and lead with compassion? Join us at **Mayfield Retirement Residence**, where kindness is our legacy, and caring for others is at the heart of everything we do. Our team members are the core of our mission, and their well-being directly shapes the lives of those in our care.

**About the Role**

As **General Manager**, you will guide and oversee the daily operations of our community, ensuring residents receive exceptional care and associates thrive in a culture of kindness. Reporting to the Director of Regional Operations, this leadership role requires a dynamic individual who is passionate about creating a positive, inclusive environment while maintaining high standards of excellence.

**Your Responsibilities**
- Embody organizational values and ethics in every interaction.
- Champion the Residents’ Bill of Rights and foster a resident-first approach.
- Lead, inspire, and empower the management team to achieve community and organizational goals.
- Promote a collaborative and flexible culture that emphasizes people over tasks.
- Oversee the hiring, training, and development of managers and associates.
- Manage unionized associates in accordance with the collective agreement.
- Develop and monitor annual operational and capital budgets.
- Cultivate a supportive environment that removes barriers to exceptional care.
- Engage with residents and families to address concerns and foster open communication.
- Ensure compliance with federal, provincial, and municipal regulations and respond to inspections.
- Maintain a strong focus on marketing and leasing strategies to achieve occupancy goals.
- Conduct performance reviews and provide guidance to your team.
- Implement and oversee fire safety, emergency, and privacy protocols.
- Take a hands-on approach to continuous improvement and risk management.

**Your Qualifications**

We are looking for a compassionate, skilled leader with the following:

- **Education & Experience**:

- A college diploma or university degree in a related field is an asset.
- Minimum of 5 years of experience in a retirement home or senior living setting.
- **Skills & Attributes**:

- Exceptional leadership and communication abilities.
- Knowledge of relevant legislation, including the Retirement Homes Act.
- Strong financial acumen, including budget development and oversight.
- Empathy and a deep understanding of seniors’ needs.
- Proficiency in information systems and organizational practices.
- **Other Requirements**:

- Valid Ontario Driver’s License with the ability to travel within Ontario.
- Clear vulnerable sector screening (within 6 months) and up-to-date health requirements.

**Why Join Us?**

We believe that our team members are our greatest asset, and we are committed to fostering an environment where kindness and excellence thrive. Here's what you can expect when you join us:

- **Competitive Compensation**: Recognizing and rewarding your contributions.
- **Growth Opportunities**: Ongoing support for your personal and professional development.
- **Comprehensive Benefits**: Including health, wellness, and financial programs to support you and your family.
- **Employee Perks**: Exclusive discounts, recognition programs, and wellness initiatives.
- **Work-Life Balance**: Flexible programs and resources to help you thrive both at work and at home.
- **Supportive Community**: A culture that values teamwork, collaboration, and kindness.
- **RRSP Matching**: Helping you secure your future.

We appreciate all applicants' interest; only those selected for further consideration will be contacted.

**Education**: Preferred
- College or better
- Bachelors or better

**Licenses & Certifications**: Preferred
- Ontario Driver's License

**Skills**: Preferred
- Develop & Implement Budgetary Guidelines
- Written Communication
- Verbal Communication
- Understand Data Collection Tools
- Demonstrate Empathy for the Needs of Seniors
- Understand Information Practices
- Integrity and Confidentiality
- Leadership Skills
- Understand the PHA, RTA, LRA, CA, RHPA & ORCA
- Understand the ESA, WCA, & RHA
- Experience in Managing Projects
- Managerial Experience in a RH or LTC Home
- Understand the Occupational Health/Safety Act
- Positive Mindset
- Implement Privacy Programs
- 5 yrs of Experience Working with Seniors
- Team Building
- Enhance Wellbeing