Coordinator of Palliative and Volunteer Support

**Coordinator of Palliative and Volunteer Support**

**35 hours/week, Monday to Friday, with some evenings and weekends required.**

**We are currently seeking an experienced coordinator to become part of our collaborative team dedicated to our Mission Statement**: _Providing compassion, support and care to individuals and their loved ones in our community experiencing death, dying, grief and loss. _We require all employees to demonstrate our core values: _We work with integrity and respect in all our relationships, support our community with compassion and empathy, and accept and embrace the diverse experience of grief and loss._

The coordinator is responsible for the administration, coordination, training, and support for the Volunteer program. This role also includes managing the palliative support programs offered in our resource center, hospice, home, and community.

**Duties and Responsibilities**:

- Promotes the philosophy, values, and Mission of the Society
- Works with, and communicates effectively with staff, volunteers, Board of Directors, community agencies, organizations, Fraser Health teams and other professionals.
- Fosters the growth of a dedicated volunteer team to ensure an excellent level of service delivery and support in our community
- Effectively manages conflict resolution, and is a natural relationship builder
- Demonstrate a strong understanding of, and adherence to confidentiality procedures

**1. Volunteer Program**:

- Provides leadership and support to volunteers in their role supporting those experiencing end of life, grief and loss.
- Develops and maintains a system for recruitment, training, mentoring, and retaining volunteers
- Coordinates and facilitates our volunteer training along with colleagues
- Organizes, coordinates, and manages the Relaxation Circle program
- Manages client referrals and volunteer assignments
- Offer community education presentations and workshops.

**2. Palliative Program**
- Evaluates and develops program to meet the changing needs of the community and the Society along with the Executive Director
- Process referrals via phone consultation or initial home/site visits and assigns volunteers according to established guidelines, working closely with the Adult, and Child and Youth Grief Support Coordinators,
- Gathers and maintains accurate statistics on all program activities
- Assists in the planning and organization of program events, i.e. Time to Remember and Hike for Hospice
- Networks with other societies and attends quarterly coordinators meetings.
- Ridge Meadows Palliative Care team and Home Care Nurses liaison: Attends team meetings and Hospice rounds.

**What you bring to this role**
- Volunteer management, and/or health services/social services degree with background in hospice/palliative care
- Dedicated professional with excellent written, verbal and communication skills
- Have a natural and demonstrable sense of empathy and compassion
- Ability and desire to contribute to a collaborative and co-operative team
- Experience in the non-profit sector, preferably hospice related.
- Computer literacy including Word, Outlook, and PowerPoint.
- Excellent facilitation skills.
- This position requires full immunization status for COVID-19

**What this role offers you**
- A supportive, team environment
- Benefits package(dental/vision/extended) after three-month probation
- Paid vacation-starts at 3 weeks
- Employee Assistance and Wellness program
- On-going training opportunities for professional development
- Participation in Hospice Society events such as annual appreciation dinners
- Store Discount

**Job Types**: Full-time, Permanent

Pay: From $27.50 per hour

Expected hours: 35 per week

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person