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Renewal Administrator

2 weeks ago

Waterloo, Canada MCAP Full time

**Renewal Administrator**

**MCAP at a Glance**

Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

**The Role**

Reporting to the Team Leader, Renewals & Statements, the Senior Mortgage Specialist - Renewals, is responsible for preparing renewal offers and confirmation letters for all lenders on existing mortgage loans. In addition, this role will also be responsible for training new staff and will act as a resource for existing staff for ongoing support and development.
- Update loans on the renewal processor, when applicable, or manually on Mortgage Servicing system (MARS) when signed renewal offers are received from recipient(s)
- Prepare and send manual renewal confirmation letters outlining renewal details, in the method requested
- Maintain positive relationships with Lenders regarding renewal instructions and escalations
- Update MARS with any memos or instructions on a loan with respect to renewal particulars, if required
- Auto renew loans that have passed their maturity date based on business rules and lender guidelines
- Prepare and send manual called loan letters based on lender guidelines
- Review work driving and health check reports on a regular basis (daily, weekly, monthly) and update MARS, if necessary
- All documentation and interactions are tracked in workflow system by mortgage number
- Send loans to centralhelp (IT) if fields not updateable based on product/program, and follow-up to ensure loan updated correctly at renewal
- Provide input into the creation of training programs/materials in order to fill any training needs for the team
- Co-ordinate, prepare and deliver on the job training for new staff
- Identify trends/gaps required for ongoing development and communicate results and recommendations to Team Leader

**What You Bring To The Team**
- Knowledge of the Residential Mortgage Industry
- Business experience in an operations environment
- Organizational and time-management skills
- Analytical and problem solving skills
- Ability to prioritize volumes of work
- System navigational skills
- Detail oriented
- Solid understanding of MARS and Prism (Internal Systems)

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies in Canada, then we want to hear from you

**Be A Part Of Something Great**

MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

**Position #**: req1726

**Employment Status**:Permanent Full Time

**Location**:Waterloo - 2-3 days/week in-office

**Number Of Openings**:1

**Department**:Residential

**Internal Job Title**:Sr. Mortgage Specialist, Servicing Operations

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.