Account Manager

Company Description
**At A & A, we’re looking for accomplished professionals in the customs brokerage and logistics industry who are obsessed with exceeding customer expectations and providing best-in-class relationship management and support to our customers. As part of the A & A Client Services team, you'll represent the A & A brand, values & promise.**

As a part of the Client Services team, the Account Manager will foster long-term client relationships with decision-makers and influencers at all levels and is proficient at building and strengthening relationships. Together, the team is responsible for growing revenue, account profitability, and client satisfaction.

**Who You Are**

As a Customer Service advocate, you have a passion and proven track record for delivering exceptional customer service.

You excel at developing strong relationships with customers, and coworkers, and connecting with business executives and stakeholders.

You listen, understand, help, and amaze your customers at every opportunity.

You communicate in an open, helpful, and engaging way to solve problems, find solutions, and you over-deliver and make it easy to do business with.

If this is you, then what are you waiting for? A & A is for you A & A Customs Brokers is searching for a customer-focused, passionate, and results-driven Account Manager to join our team.

**Who We Are...**

For over 43 years A & A has been successful because of an unwavering commitment and focus on meeting the needs of our customers. We are a full-service international customs brokerage office. Being a part of our team means sharing our excitement about cross-border trade and customs clearance.

The Client Services team is responsible for the overall management of A & A’s accounts. As part of the Client Services team, the Account Manager serves as the primary contact for our accounts.

As the voice of our Account Management team, you will be working closely with our Sales and Operations teams to support our clients. We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers and to develop new business from existing clients.

**Job Description**:
**Responsibilities**
- Serve as the lead point of contact and trusted advisor for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Assist our Sales team to negotiate contracts and closing agreements to maximize profits
- Research and prepare offer letters, contracts, and other documents as required
- Lead the end-to-end process of onboarding new accounts
- Develop trusted advisor relationships with accounts, customer stakeholders, and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders through quarterly business reviews, presentations, and webinars
- Forecast and track account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed

The role will support the Sales & Operations teams in ensuring that the requirements and business processes associated with cross-border movements function smoothly while ensuring that risks and opportunities are identified and managed efficiently.

**Qualifications**:

- Preferred Experience: 3 - 5 years of experience in customs brokerage in Canada with a focus on customs entry operations, customs compliance management, and regulatory requirements in Canada. Certified Customs Specialist (CCS), Licensed Customs Broker (LCB), or similar trade & customs related designation is an asset
- Language: English (verbal & written)
- Proven work experience as a Customer Service Agent, Customs Clearance Coordinator, Account Representative, or relevant role
- Demonstrable ability to communicate, present and influence stakeholders at all levels of an organization, including executive level
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills, proven interpersonal skills, and follow-up skills are required
- Ethical, self-motivated, and capable of working under mínimal supervision
- Strong project management skills

Additional Information
**What’s in it for you?**
- Competitive compensation to attract next-level talent
- Benefits (health & dental), company-sponsored RRSP/401k programs, tuition reimbursement programs, and professional training

**More about this role**:

- This role offers the opportunit