Customer Service Agent
1 week ago
Company Description
**Customer Service Agent | Head Office**
Our company is growing and we are looking for individuals who strive to be part of a team where delivering exceptional customer service is their passion It is a full time **Customer Service Agent** position in the Customer Care Department.
**Job Description**:
**Responsibilities**:
- Process returns, exchanges, and refund requests
- Respond to inquiries about our products, services, the process of purchasing online, and their order status
- Respond to customer feedback and deliver exceptional after sale service
- Replace the receptionist as needed
**Qualifications**:
- Excellent verbal and written skills both in English and French
- Resourcefulness, creativity and curiosity in troubleshooting and resolving customer issues
- Passion, accountability and leadership in pursuit of customer service excellence
- Critical thinking skills and a willingness to put yourself in the shoes of the customer (internal and external)
- Team player, positive attitude and excellent listening skills
- Enjoys working in a fast-paced environment
- Ability to multi-task and handle pressure easily
- Tech-savvy, knowledge of Zendesk and Magento an asset
- 2-3 years previous professional experience in office work
Additional Information
**We offer**:
- Work/family balance
- Hybrid working mode
- Positive and stimulating environment
- Human and family oriented company culture
- Opportunities for growth within the organization
- Employee discount on all Linen Chest products
- Group insurance program (medical and dental)
- Lucrative referral program ($1,000)
- Free on-site parking
- Accessible by public transportation
**Work Schedule**:
Multiple positions available for:
- Fulltime, 5 days a week including 1 day of the weekend, hybrid model
- 2 weekday shifts available 8:30am-5:00pm or 10:00am-6:30pm
- Weekend shift from 8:30am-5pm Saturday or Sunday
1 position available for:
- Fulltime, 5 days a week Monday through Friday in the office 8:30am-5:00pm
**Location**: Head office, Laval
- Please note that this is a full time position, we do not have any part time positions available_
**Come and have a career within the large Linen Chest family
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