Quality Assurance/compliance Coordinator Mental

**Job Description**:
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director or designate, the Quality Assurance/Compliance Coordinator is responsible for reviewing and leading quality assurance measures in order to ensure the accurate and timely completion and distribution of Mental Health Act forms by staff, patients and physicians. Assists the organization with the development of standard procedures, guidelines and controls to improvement their electronic health record management to meet Mental Health Act (MHA) compliance and disclosure requirements. Develops and implements processes to ensure the availability of a complete inventory of up-to-date forms and mechanisms for document storage. Assists with the development, refinement and maintenance of MHA forms auditing processes. Performs monthly and quarterly audits and reports on audit outcomes. Reviews outcomes with the Director or designate on an ongoing basis and provides recommendations for improvements and risk reduction. Works with the organization's stakeholders to standardize processes for the release of documentation consistent with MHRB disclosure requirements. Provides training and educational sessions and materials to assist in staff and physician understanding of forms process, content and legal requirements to complete forms and meet notice requirements.

Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.

**QUALIFICATIONS**:
**Education, Training And Experience**:
Bachelor's Degree in Health Information Science, Records Management or other relevant field plus three (3) years of recent, related experience including significant experience with documentation, records management and disclosure requirements in a mental health care setting or an equivalent combination of education, training & experience. Knowledge and experience with electronic health records and database development/management required. Valid BC Driver's Licence.

**Skills And Abilities**:

- Demonstrated knowledge of Mental Health Act (MHA) legislation, regulations, standards and policies.
- Ability to assess policies and procedures, interpret legislation and directives, and formulate recommendations.
- Demonstrated attention to detail, ability to be thorough and accurate with excellent data management skills.
- Demonstrated ability to participate in the developing and the implementing of new processes and procedures related to services in a health care setting.
- Demonstrated knowledge of records management systems, policies and procedures.
- Demonstrated ability to plan, implement, and organize and problem solve in a complex dynamic environment and across multiple sites.
- Ability to prepare education materials and facilitate training sessions/workshops.
- Ability to communicate effectively, both verbally and in writing.
- Demonstrated ability to understand and clearly relate technical information to other members of the organization.
- Ability to work effectively, both independently and as part of a team.
- Ability to provide guidance and direction to others.
- Ability to organize, prioritize and balance work.
- Physical ability to carry out the duties of the position.

**Job Requirements**: