Manager, Primary Care

**About the Kitchener Downtown Community Health Centre and Sanctuary Refugee Health Centre (The Health Centre)**

The Health Centre provides a broad range of services aimed at improving the health of individuals and the wider community. Our services include medical and dental care, health promotion, illness prevention and outreach programming. Our expertise and resources are focused on working with those who experience health inequities and barriers to accessing health services. Collaborating as an interdisciplinary team, we provide services and supports that address the social determinants of health including factors and barriers such as poverty, inadequate housing, food insecurity, substance use, language and culture, as well as stigma and social exclusion.

The Health Centre works with the most complex client population served by primary health care professionals within Waterloo Region. Our highly skilled and diverse team works from a strength-based approach with individual clients as well as the broader community. We collaborate with many partner agencies and organizations within Waterloo Region. Our team consists of Family Physicians, Nurse Practitioners, Registered Nurses, Social Workers, Dietitians, Chiropodists, Pharmacists, Psychiatrists, Health Promoters, Community Health Workers, Administrative Staff and Volunteers.

We invite you to consider this opportunity to join our team and contribute to this important work.

The Health Centre is currently recruiting for the following position:
**MANAGER, PRIMARY CARE**

**Permanent Full-time 1.0 FTE**

**Position Summary**

The Manager of Primary Care manages the day-to-day functions of primary care delivery for the Kitchener Downtown CHC at its Francis Street and King Street locations. The Manager reports to and works closely with the Director of Primary Care with a focus on coordinating services to ensure efficient, effective and integrated client-centred approaches that meet KDCHC clients where they are at.

The Manager of Primary Care also provides direct supervision for primary care staff at the Francis Street and King Street locations, currently comprised of Physicians, Nurse Practitioners, Registered Practical Nurses, Social Workers, a Chiropodist, Client Service Navigators and Administrative Staff.

**Specific Responsibilities**
- **Service Delivery and Team Coordination**_

1. Support the Director of Primary Care in coordinating service delivery by primary care staff teams to ensure efficient, effective operations and integrated client-centred approaches that meet funding targets.

2. Respond to day-to-day client, staff and operational issues.

3. Oversee scheduling processes, ensuring the effective use of staff and facility resources.

4. Work with the Director of Primary Care to coordinate and support staff leads responsible for specific primary care program areas such as Refugee Health, Psychiatry, Telemedicine, Pharmacy and Respiratory Therapy.

5. Provide leadership and support for staff to ensure the effective use of PS Suite EMR and other health technologies to ensure that KDCHC is fully maximizing its electronic medical record system and is efficiently integrating virtual care where appropriate.

6. Develop, adapt, implement and document mechanisms to ensure effective service delivery and professional practice, including policies and procedures for day-to-day service and program functions.

7. Support the development and implementation of an annual operational plan for all Primary Care programs.

8. Support the Director of Primary Care in the development and implementation of effective communication channels including team meetings and “huddles”, SharePoint and other communication tools. Ensure that clear communication pathways are in effect between Primary Care staff and the Leadership Team.
- **Quality Assurance and Improvement**_

1. Ensure monthly reporting for all primary care program areas.

2. Regularly review and analyze service delivery and other relevant data and provide interpretive information to staff and leadership to support decision-making.

3. Monitor workload and performance indicators, particularly those identified in accountability agreements with funders.

4. Provide leadership in the development and implementation of quality improvement initiatives related to primary care programs and services.

5. Coordinate chart audits and other quality assurance activities.
- **Human Resources**_

1. Support the Director of Primary Care in promoting a team-based approach within and across primary care teams, including service delivery.

2. Support staff in understanding and implementing the quadruple aim to service delivery wherever possible.

3. Support, coach and supervise primary care staff, including the development and monitoring of goals and individual work plans.

4. Approve staff requests for leave and professional development funding.

5. Complete performance appraisals for all direct reports.

6. Participate in the r