Telecommunications Technician

1 week ago

Vancouver, Canada Unity Connected Solutions Full time

Unity Connected Solutions is a full-service Communications Company, providing consulting, design, implementation, and support for best of breed business communications solutions. A trusted name in the industry our dedication to excellence is exemplified by our advanced technology products coupled with the company's in-house highest standards customer service. Unity Connected Solutions is Driven by Customers, Powered by Trust.

As part of our continued growth, we are currently looking for an experienced Telecommunications Technician who will provide service and support to our Customers in the Vancouver and surrounding area.

**RESPONSIBILITIES**:

- Provide implementation services for new systems. This includes configuration, integrations, on-site implementation, and end user training.
- Ensure projects are completed within the hours and timeframe allotted.
- Work closely with assigned Project Manager ensuring all technical tasks are completed and documented.
- Provide Tier 2 remote support to Unity’s technicians and contractors for service and Move, Add, Change (MAC) work orders as required.
- Complete all MAC and Service work orders assigned to you by Dispatch.
- Update and complete all work order detail within Unity’s ticketing system in real time.
- On-Call and overtime is required on a regular basis.
- Travel to sites will be required.

**QUALIFICATIONS**:

- Certification on Avaya (IP Office), Mitel (Business), NEC (SV9100).
- Panasonic (TDE/NS100) and Status (Sara) knowledge preferred.
- Solid understanding of VOIP technology including SIP.
- 3 - 5 years field experience in service and implementation.
- Call Centre experience preferred.
- 2-3 years of LAN and WAN knowledge and support.
- Basic understanding of different firewall technologies including Cisco, Palo Alto, and Fortigate would be considered an asset.
- Data certification(s) and knowledge will be considered an asset.
- College degree or equivalent experience.
- Excellent written and verbal communication skills.
- Works well under pressure with minimum supervision.
- Energetic and self-motivated with a passion for customer service.
- Works well and cooperates with team members.
- Demonstrates prudent judgment when required.
- Basic knowledge of Office 365 (Teams, Excel, Outlook, PowerPoint, Visio).
- Ability to work various shifts as needed for coverage.
- Posses a style that embodies a sense of urgency.
- Have a valid Drivers license with a clean Drivers Abstract.
- A background check is required.

**Salary**: $50,000.00-$80,000.00 per year

**Benefits**:

- Company car
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- telecommunication: 1 year (preferred)

Work Location: In person

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