Claims Adjudicator, Mechanical Warranty

22 hours ago

Brossard, Canada iA Groupe financier iA Financial Group Full time

Dealer Services/Quebec/ Montreal/ Telework/ Working Conditions: shifts are 10:00 to 6pm, 11:00 to 7pm and 12:00 to 8pm/ Start Date: as soon as possible_

Are you passionate about the automobile industry and you take pride in giving an outstanding customer service? The Dealer Services team needs you to help support its Canadian clientele.

The Mechanical Warranty Claims Adjuster is responsible for adjudicating mechanical warranty claims on Extended Warranty Contract Policies sold across Canada and servicing a fluctuating caseload of new and ongoing claims within department service standards required to support the iA Group clients. More precisely:
Claims Adjudication
- Processes warranty claims, assigns inspectors, justifies benefits a customer is contractually entitled while also eliminating wasteful and abusive claims.
- Communicate decision to claimants.
- When applicable, calculate payments and create payments on the system.
- Interpret the policy contracts to accurately calculate benefits, which is a completely manual process.
- Communicates in writing to customers using standard letters (with some modification) and customized letters.
- Discuss and present difficult or complex claims to management.
- Negotiate with the claimant in the case of an overpayment to ensure that IA Pacific receives a full refund.

Client Relations
- Your career path looks like this:_
- High School Diploma and/or Community College Diploma in a related field.
- 3 to 5 years of experience in a related industry related, including experience in a vehicle mechanical repair facility environment.
- ** Good knowledge of mechanical warranty products**, systems and distribution channels.
- 3 to 5 years in customer service in a fast-paced environment (asset).
- Strong interpersonal skills and communicates effectively by telephone (customer service orientation). Must have strong organizational, negotiation, detail oriented and problem-solving skills.
- Excellent English and French language skills, both oral and written, due to frequent interactions with English and French speaking clients across Canada.

**Company Overview**:
**About**:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.

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