Program Manager

**Program Manager (Housing Support Services)**

**Posting No. 23-02-273**

**Full-time**

Do you thrive working in a value-based environment? Do desire an opportunity to make a positive contribution at a community level? This is a role for someone who is passionate about their work and appreciates the importance of a positive working environment. Our leadership team values equity not egos, and though expectations are high, we work together to support each one another with professional appreciation.

Thresholds Homes and Supports Inc. is a community-based agency that promotes recovery and improved quality of life for people who are experiencing mental health and substance use issues by providing affordable housing and individualized, flexible support services through our wide-ranging programs offered throughout Waterloo Region and Wellington County. Our staff are committed and passionate about what they do, and take pride in the difference they make in our community. Our values include PERSON-FOCUSED, HOPE, RECOVERY, SELF-DETERMINATION, QUALITY OF LIFE, INTEGRITY and COLLABORATION. We also take time to recognize each other and have fun

**SUMMARY OF THE POSITION**:
Reporting to the Director of Programming, the Program Manager will oversee the Housing Support Service Department (HSS) which includes both Residential and community based programs. They will manage a multi-disciplinary team of staff and ensure the delivery of high-quality services, staff orientation and supervision, quality management and performance improvement. The individual will be a role model in a culture that embodies the vision, mission and values of the organization. As a change management leader, the Program Manager will thrive in an atmosphere of change and quality improvement.

A key responsibility will be to foster team building amongst staff, providing effective management within an ever-changing, multi-faceted environment ensuring a high level of individual and team development. The Program Manager is involved in various interdepartmental and community committees to identify, develop and ensure the proper execution of a variety of multi-disciplinary services. The Program Manager will work closely with the Senior Management Team and other colleagues to assist in the development, implementation and maintenance of new policies, procedures and initiatives.

**ESSENTIAL SKILLS**:

- Strategic thinking
- Program planning
- Mental health substance use or supportive housing experience
- Communication
- Community practice
- Management and financial planning

**HOURS OF WORK**:
This is a full-time position working 35 hours per week. The Program Manager will take part in the Agency’s on-call rotation.

**ESSENTIAL QUALIFICATIONS**:

- Graduate Degree in a health-related field is required.
- Membership within a regulatory college.
- Minimum of five years of supervisory experience in the field of healthcare.
- Three to five years of experience working in mental health, substance use or supportive housing sectors.
- Excellent organizational, verbal and written communications skills.
- Working knowledge of the Mental Health Act.
- Obvious passion for community-based mental health and supportive
- housing services.
- Proficient computer skills including MS Office Suite (Word, Excel, Outlook).
- Has a valid G-Class driver’s license and insurance, personal transportation
- Ability to provide a current and satisfactory Police Vulnerable Sector Check.

**OTHER SKILLS**:

- Additional qualifications such as NVCI, ASIST, First Aid, suicide prevention and CPR would also be an asset.
- Building rapport, assessment, crisis de-escalation, conflict management, professionalism.

**Vaccination Requirement Statement**

**Equity Statement**

Thresholds Homes and Supports is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Thresholds Homes and Supports, Head Office location, is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

Work Location: In person