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Manager in Training

2 weeks ago

Hamilton, Canada McMaster University Hospitality Services Full time

**McMaster University**

**Hospitality Services**

**Manager in Training - Retail Operations**

**Job Purpose**:
**Job Summary**:
**Duties**:

- **Note**:the following duties will be assigned/implemented over time as the incumbent shows readiness to take on responsibilities in the following area:_
- Recruit and train casual staff
- Recommend discipline for casual staff
- Maintain staff scheduling levels in order to adequately service the unit during hours of operation
- Ensure an acceptable standard of quality, variety and presentation are maintained through regular observation and inspection
- Maintain an accurate program of portion and inventory control according to established standards
- Order liquor, food, paper and cleaning supplies through existing channels
- Ensure the safe and accurate handling of cash and valuable commodities while on duty
- Ensure the safety and security of the unit and all unit personnel while on scheduled shift
- Present new innovative ideas and suggestions that will improve and update the day to day operation and overall customer satisfaction of the unit
- Inspect for equipment problems to ensure the operational equipment is maintained at efficient operating level and all staff have the knowledge to operate this equipment
- Compile time keeping documents and sales data
- Comply with Federal and Provincial regulations as required by the Alcohol and Gaming Commission of Ontario, the Ontario Board of Health and the Occupational Safety Act
- Be aware of the terms of the collective agreement between McMaster University and the Hospitality Services employment union.

**Specific to Retail Operations**:

- Review Franchise Standards of Operations and work within each Franchise location
- Monthly reporting of Franchise sales and royalty payments
- Review and obtain an understanding of internal food ordering & deliveries to all retail units.
- Review retail sales velocity reports and make recommendations
- Obtain an understanding of driving revenue in Retail units
- Engage in Marketing and Social Media activities to communicate Retail Operations

**General Skills**:

- Leadership ability, initiative and interest in management
- Supervisory and organizational skills
- Computer literate
- Communication and human resource skills
- Marketing and/or Merchandising experience
- Ability to work under pressure, respond to emergency situations and meet deadlines
- Willing to work a schedule which requires flexibility with respect to hours of work
- Ability to complete any other assigned tasks and projects

**Technologies**:

- Heartland POS Technology System
- Enterprise Time Payroll Management System
- Personal computer and software

**Education**:University Degree or College Diploma ideally in a field such as Hospitality Management, Commerce, Economics or Marketing is an asset

**Experience**:Experience working in a hotel, restaurant, or institutional food service operation is an asset. A strong desire for a career in Hospitality Services

**Salary**: $25.00 per hour

**Benefits**:

- Discounted or free food

Schedule:

- Monday to Friday
- Weekends as needed

COVID-19 considerations:
COVID-19 vaccine required.

Work Location: In person