Systems Specialist

**Systems Specialist**:
**(Regular Full-Time)**

**Lynn Valley Library**: Innovation & Learning Department
**JOB POSTING #23-08L | Closing Date: Open Until Filled**

At North Vancouver District Public Library, we inspire learning, discovery, creativity and collaboration in our community. Serving almost 90,000 residents at three full-service locations and one Express Library throughout the beautiful District of North Vancouver, we are proud to provide free and equitable access to welcoming spaces, diverse collections and digital resources, a wide range of technology and computers, including StoryLab, and so much more. Proudly late fine free, our libraries are the destination for our growing community to connect, share, and inspire.

**What we can offer you**
At NVDPL, we believe in building community and relationships, nurturing innovation while honouring tradition, embracing exploration, creativity, and fun, and supporting human potential and enabling excellence.

**What you’ll be doing**
Aspects of the role will include:

- Liaise with departments, vendors, and technical staff during the development and implementation phases of projects.
- Prepare and maintain a variety of reports and ensure business requirements are met.
- Participate and assist the project lead with the implementation of information systems projects.
- Considerable knowledge of computer problem definition and solution techniques applicable to the work.
- Sound knowledge of communications, local and wide area networks, website and intranet administration.
- Ability to investigate, document, assess and resolve software and hardware problems and to liaise with vendor representatives and technical specialists on the more complex problems.
- Ability to establish and maintain effective working relationships with a variety of internal contacts and to provide advice, information and assistance to same.
- Ability to communicate effectively in a clear, concise manner both orally and in writing.

**What you’ll need to succeed**
Completion of a diploma program in computer sciences or related discipline at a technical institute, plus sound related experience; or an equivalent combination of training and experience. Skill in the operation of equipment used in the work. Valid Class 5 BC Driver’s License is a requirement.

**It’s great if you have**
- Experience working in a customer service or public-facing role
- A comfort level with uncertainty and curiosity to learn more
- Experience communicating with people with various levels of comfort with technology
- Ability to work with the team and maintain working relationships with other employees
- Ability to take initiative, ask for assistance, and step-up to help
- Ability to perform business analysis and requirements gathering and documentation
- Intermediate or better proficiency in:

- Microsoft systems; Windows Server, Active Directory, Group Policy
- Microsoft 365 and Azure; Azure AD, Exchange Online, Teams
- Microsoft SharePoint and Intranet solutions
- Project management processes and tools
- Web technologies

The pay range for this unionized position is $34.96 - $41.16 per hour based on a 35-hour workweek, plus a generous benefits package. This work requires flexible availability, including evenings and weekend shifts.

North Vancouver District Public Library is an equal opportunity employer, committed to creating a diverse, inclusive, barrier-free work environment. If you have a passion for connecting community, sharing knowledge, and inspiring stories, and you are interested in joining our dynamic team, then we’d like to hear from you
- We thank you for your interest in employment with the North Vancouver District Public Library and advise that only those shortlisted for an interview will be contacted._
- Our libraries are located on the traditional territories of the səlílwətaʔɬ/Selilwitulh (Tsleil-Waututh), Sḵwx̱wú7mesh (Squamish), and xʷməθkʷəyə̓ m (Musqueam) First Nations. We are grateful for the opportunity to connect community, share knowledge and inspire stories on unceded Coast Salish Territory._

Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience : Experience an asset