User Support Technician
2 weeks ago
User Support Technician - NOC 2282**Dorward Engineering Services**
- Whitehorse, YT
- Full TimeEngineering, Technical & IT Support
**Duration**
- Permanent**Intended job posting audience**Job Title**: User Support Technician - NOC 2282
**Location**: Dorward Engineering Services
**Type**: Full-time
**Working Hours**: Monday to Friday, 9:00 AM to 5:00 PM
**Salary**: $27 per hour
**Key Responsibilities**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Emulate or reproduce technical problems encountered by users.
- Provide advice and training to users in response to identified difficulties.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- May supervise other technical support workers in this group.
**Requirements**:
- Completion of a college program in computer science, computer programming, or network administration is usually required.
- College or other courses in computer programming or network administration are usually required.
- Or Equivalent Experience in a similar job
**How to Apply**:
Please submit your resume and cover letter online only.
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