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Technician, Logistics

2 weeks ago

Brantford, Canada SC Johnson Professional Full time

Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.

SC Johnson Professional®

is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.

Summary:
The Technician, Logistics is responsible for the coordination/facilitation of all aspects of outbound shipping process to ensure efficient, accurate and on-time shipping practices. Monitor/track key shipping KPIs including the management of carrier and LSP performance by means of complaint tracking and actioning. Monitor/track key shipping KPIs including the management of carrier and LSP performance by means of complaint tracking and actioning. Assist with other Logistics functions as needed

Essential Duties and Responsibilities:

- LSP Daily activity facilitation.
- Monitoring and reporting on key performance indicators (KPI) and provide information analysis needed to maintain or improve Customer Service levels
- Manage Outbound Delivery Creation & Fulfilment process. Send all outbound orders/deliveries to LSP and ensure all deliveries are accounted for to ship accurately and on-time.
- Manage the OS&D/Complaints/Claims process - investigate and monitor all shipping complaints, file claims with carriers and track progress. Prepare monthly Complaints Summary for Canada & USA.
- Assist with the US Complaints/Claims process as required.
- Prepare paperwork for Return shipments, arrange pick up with applicable carrier, and confirm return.
- Review and approve outbound carrier invoices for processing and payment.
- Perform Post Goods Issue transactions for verified outbound shipments in SAP once shipped.
- Compile key monthly freight reports.
- Assist with various projects as required.
- Single Point of Contact for Customer Support Department related to Logistics questions & requirements.

Requirements:

- Post Secondary Degree or Certification in Logistics and Supply Chain.
- 2 + years experience in transportation, warehouse operations, or customer service.

Preferred Skills
- Strong analytical skills; the ability to portray data and leverage to drive continuous improvement
- Excellent verbal and written communication skills
- Experience in SAP would be preferable
- Detail oriented

Job Requirements:

- F/T 40 hours per week Monday to Friday
- This position is not eligible for remote work
- This position is not eligible for relocation

Other duties, responsibilities and activities may change or be assigned

at any time with or without notice as assigned by the Manager.

Inclusion & Diversity

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate, and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability - that enables all to bring their full contributions to the organization.

SC Johnson & Son Inc., SC Johnson Professional, and SC Johnson Lifestyle Brands is committed to accessibility in its workplace and recruitment processes for persons with disabilities. If you require accommodation in order to participate in this recruitment process, please contact Human Resources.