Customer Service Agent
1 week ago
or equivalent experience
**Work Setting**:
- Private sector
- Retail/wholesale establishment/distribution centre
**Tasks**:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
**Computer and Technology Knowledge**:
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
**Security and Safety**:
- Basic security clearance
**Work Conditions and Physical Capabilities**:
- Attention to detail
- Fast-paced environment
- Repetitive tasks
- Tight deadlines
- Work under pressure
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
**Health benefits**:
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Long term benefits**:
- Group insurance benefits
- Life insurance
**Other benefits**:
- Free parking available
- Paid time off (volunteering or personal days)
- Travel insurance
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