Cloud Support Specialist
5 days ago
t **CloudRaker**, we help ambitious brands and digital teams scale securely and smoothly in the cloud. Based in the heart of **Montreal**, we combine creative technology with rock-solid infrastructure to build smarter digital ecosystems.
We’re looking for a **Cloud Support Specialist** to be the first line of defense — and the quiet hero behind every stable deployment, every resolved ticket, and every 99.99% uptime report.
What You’ll Do
- Monitor systems, respond to incidents, and troubleshoot issues across AWS/Azure environments
- Collaborate with DevOps and development teams to maintain smooth deployments
- Document issues, resolutions, and recurring problems to support long-term stability
- Assist clients and internal teams with service requests, access control, and performance tuning
What You Bring
- 1-3 years of experience in cloud or technical support
- Familiarity with cloud platforms (AWS preferred, Azure or GCP also valued)
- Comfortable with Linux, networking basics, and troubleshooting tools
- Strong communication skills — clear, patient, and solution-oriented
- Bonus: Experience with support ticketing tools, scripting (Bash/Python), or monitoring platforms
What We Offer
- Full-time, permanent role in a growing digital agency
- Hybrid work environment (Montreal office + remote flexibility)
- Competitive salary and health benefits
- Opportunities to grow into DevOps or engineering tracks
- A collaborative, curious, and forward-thinking team
Ready to bring clarity to the cloud?
**CloudRaker** is an equal opportunity employer. We believe diverse teams build better tech — and better workplaces.
**Job Types**: Full-time, Permanent
Pay: $89,200.00-$92,025.09 per year
**Benefits**:
- Dental care
- Employee assistance program
- On-site parking
- Paid time off
Work Location: In person
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