Administrative Assistant/parts Clerk

**Join Our Team as a Parts Clerk/Administrative Assistant at Gandy Installations**

At **Gandy Installations**, we pride ourselves on being a family-oriented, growth-focused company built on strong values. As a third-generation business, we've been providing top-tier forced air, heating, and cooling solutions across BC since 1957. We’re looking for a **detail-oriented, self-driven, and reliable individual** who is ready to bring passion and commitment to our thriving team. If you're someone who thrives in a dynamic environment and holds themselves to high standards, we want to hear from you

**Who You Are**

You are a person who values **integrity, quality, and customer satisfaction**. You take pride in your work and have an eye for detail, always striving to improve and find ways to do things better. You’re passionate about delivering exceptional service, ensuring that every interaction leaves a lasting, positive impression. You thrive in a fast-paced, changing environment and can quickly adapt to new challenges without missing a beat.

You’re also someone who values **growth and learning**. You understand that there’s always something new to learn and are excited about opportunities to grow within your role and within the company.

**What You’ll Do**

As our new **Parts Clerk/Administrative Assistant**, you’ll play an important role in supporting our team and ensuring the smooth operation of our service and parts departments. Your attention to detail and dedication to getting things done right will be critical to your success in this role. You’ll be involved in:

- **Communicating effectively** with **technicians**, **customers**, and **office staff** to ensure all needs are met
- **Ordering parts** from various suppliers and ensuring timely delivery
- **Providing purchase orders** to technicians when they pick up parts
- Maintaining strong relationships with both **customers** and **vendors**:

- Assisting with **incoming and outgoing calls** to support team members and customers
- **Assisting with dispatching** service calls and coordinating schedules to ensure timely service delivery
- Supporting **customer communications**, answering inquiries, and providing updates as needed
- Providing **administrative support** to the Service Manager as required, including filing, data entry, and other office tasks
- Assisting with **parts pick-up or delivery** when the primary parts person is unavailable

**What We’re Looking For**
- **Strong attention to detail** and the ability to identify errors
- A **strong work ethic**, with the ability to stay focused and organized with mínimal supervision
- At least **1 year of relevant customer service experience**—experience in a similar administrative or parts role is a plus
- The ability to handle **shifting priorities** while maintaining high standards
- Experience with **parts inventory** or **HVAC** is an asset but not required
- A **valid BC driver’s license** and a **clean driving record**

**Why Gandy Installations?**
- **Team Culture**: We’re a family business with a strong team-focused culture. Everyone plays a key role in our success, and we believe in supporting each other.
- **Career Growth**: Gandy Installations is rapidly growing, and we’re committed to your personal and professional development. We provide the resources and opportunities for you to grow with us.
- **Core Values**: At the heart of everything we do are our core values—**Putting the Customer First**, being **Passionate**, **Adaptive**, **Pride in Our Work**, and always operating with **Integrity**. If these values resonate with you, you’ll fit right in

If you're ready to bring your passion, reliability, and commitment to a dynamic, customer-focused team, we encourage you to apply. At Gandy Installations, we’re committed to delivering 5-star service every day—and we need people like you to help make that happen

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- Multi-line phone systems: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 2024-11-22