Guest Services Representative

2 weeks ago

Calgary, Canada South Fish Creek Recreation Association Full time

**Guest Services Team Member**Part-time positions available

The South Fish Creek Recreation Association (SFCRA) is a not-for-profit organization that operates Cardel Recreation South; a very busy community recreation facility. We are proud to offer our community four ice arenas, gymnasiums, eight multi-purpose rental/program rooms, and a variety of recreation programs. In addition, we have numerous tenants whose services complement our mandate.

**Specific Accountabilities**:

- **Guest Interaction**: Build and maintain positive relationships with guests and staff through friendly and courteous interactions. Provide options and solutions for guest requests.
- **Processing Tasks**: Accurately process program registrations, waivers, rental paperwork, and daily cash out.
- **Operational Support**: Assist other team members with various operational requirements.
- **Administrative Duties**: Perform administrative tasks such as data entry, filing, and other duties as needed.

**Qualifications Required**:

- **Team Player**: Outstanding team player with strong interpersonal skills.
- **Customer Service**: Ability to provide a high level of guest service, including answering questions about programs, directions, and FAQs.
- **Education**: High school student or holder of a high school diploma (or equivalent).
- **Independence and Collaboration**: Able to work independently as well as within a team environment.
- **Flexibility**: Ability to work in a flexible environment to meet deadlines.
- **Background Check**: Clean criminal record check with vulnerable sector screening.
- **Conflict Resolution**: Capable of handling conflict and making independent, time-sensitive decisions.
- **Proactive and Energetic**: Proactive, energetic, and capable of multitasking.
- **Adaptability**: Able to take initiative and adapt to frequently changing environments.
- **Communication Skills**: Proficient in reading, writing, and professional communication with the public and co-workers.
- **Cash Handling Experience**: Prior experience in cash handling and using point-of-sale systems is an asset.
- **First Aid Certification**: Standard First Aid certification is an asset.
- **Microsoft Office Skills**: Proficiency in Microsoft Office is an asset.

START DATE: ASAP

**Job Type**: Part-time

Pay: Depending on experience

Work Location: In person, on site

Language: English (required)

**Benefits**:

- On-site parking

Schedule:

- Day shifts
- Evening shifts
- Weekends

Ability to commute/relocate:

- Calgary, AB T2Y 4H3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you currently a Canadian Citizen, Permanent resident or have been granted refugee status?
- How many hours would you ideally like to work per week?

Cardel Rec South/SFCRA thanks all applicants; Interviewing and hiring may commence prior to the posted closing date; however, only those selected for an interview will be contacted.

**Job Type**: Part-time

Pay: From $15.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2025-04-23

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