Customer Success and Operations Coordinator

3 days ago

Richmond Hill, Canada ideavation Inc. Full time

**CUSTOMER SUCCESS AND OPERATIONS COORDINATOR**

**ideavation** is a full service global procurement agency specializing in branded promotional products and retail supplies who delivers outstanding product marketing experiences to some of
North America’s most prominent companies. We are a small entrepreneurial team looking for a confident and energetic **Customer Success and Operations Coordinator** to join our rapidly growing company to support our sales & management team, including administrative responsibilities, and execute all product order and fulfillment responsibilities.

**POSITION TYPE**: Full-time, on-site (this role requires in-person management of physical products).

**LOCATION**: Richmond Hill, ON

**POSITION OVERVIEW**

As our Customer Success and Operations Coordinator, you will play a key role in the organization, performing a variety of important tasks within a lively, fast-paced environment.
You will be challenged daily with a variety of tasks that will accelerate your personal and professional growth, having a significant impact on our company's expansion.

**CORE RESPONSIBILITIES**
- Manage sales order life cycle; o Liaise with sales leadership to efficiently process enquiries. o Sourcing and quoting o Communicate with leads to determine the best next steps in the sales process. o Build relationships with existing customers to process and fulfill requests. o Communicate effectively with vendors to streamline the fulfillment process and communicate timelines with all stakeholders.
- Track inventory; o Update inventory management software. o Place orders to maintain stock levels.
- Ownership over shipping related activities;
- Prepare and address shipments. o Arrange courier pickups and deliveries. o Track and articulate timelines with stakeholders

**WHAT YOU BRING TO THE TEAM**
- Excellent organization skills; you routinely prioritize tasks to efficiently manage multiple responsibilities.
- Sharp interpersonal skills; you are a people-person with a natural talent for building relationships and solving client challenges.
- Instinctually observant; you take initiative and embrace change.
- Intentionally detail oriented; you thrive on delivering accuracy.
- Enjoy variety; exposure to different roles and tasks excite you.
- Positive and optimistic attitude; you have a resourceful nature and excellent problem solving capabilities.

**SKILL REQUIREMENTS**
- College or University Degree preferred
- 2+years experience in an administrative or customer / sales support role
- Excellent written and verbal communication skills (this is a customer facing role that requires the ability to communicate to a variety of external stakeholders)
- Excellent organization and high attention to detail
- Applied proficiency in Microsoft Office and Adobe Suites
- Experience with Shopify / E Stores
- Experience maintaining and utilizing a CRM for client/contact management

ideavation is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices.

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: One location

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