IT Infrastructure Analyst

**Job Title**: Analyst, IT Infrastructure

**Reports To**: Manager, IT Infrastructure

**Department**: Information Systems & Technology

Position Summary
The IT Infrastructure Analyst role will use the skills required of a Systems Administrator in an in-house or hosted environment, as well as a working knowledge of the skills required to provision, manage, monitor, and decommission in-house/cloud services.
Position Requirements

**Responsibilities**:

- Monitor and maintain physical/virtual servers, operating systems, software patches, upgrades, and required technical and preventive maintenance activities as needed.
- Administer and manage Microsoft 365 Applications.
- Provide Tier 3 technical support for the infrastructure systems and user endpoint devices. Provide support as an escalation point to helpdesk calls in a timely fashion as needed, ensuring that proper resolution and information is captured.
- Ensure all change management, incident management, daily checklists, and procedures are followed and that all changes are documented and then archived in the appropriate place.
- Ensure Infrastructure hardware and software inventories are always current and up to date.
- Periodic travel to satellite offices for installations and technical maintenance.
- Adhere and enforce implemented IT policies.
- Administer, perform, and fully document server backups, restores, and protocols, check log files daily, and self-audit to test procedures to ensure viability of stored historic data on a regular basis.
- Compile/create/maintain infrastructure documentation including network topology, cabling configurations, hardware configurations, server run books etc.
- Meet and or exceed all support, personal and team specific goals, objectives, tasks as outlined in the yearly review.
- Proactively evaluate new technologies and participate in decision making regarding solving future technical issues and long-term technical direction.
- Assist in conducting the yearly Disaster recovery IT infrastructure activities.
- Draft monthly operational reports for the purposes of capacity planning.
- Provide afterhours support and maintenance when needed.

Formal Education & Certification
- College diploma or university degree in the field of computer science and/or 2-3 years equivalent work experience.
- Certifications in ITIL Foundation, Microsoft Azure Administrator Associate, Azure Fundamentals, 365 Fundamentals, Cisco CCNA/CCNP are an asset.

Knowledge and Experience
- Working technical knowledge of in-house network, server, and platform operating systems.
- Knowledge of Microsoft SaaS and PaaS solutions including, Azure AD, InTune, SharePoint Online and Exchange Online.
- Experience with Microsoft corporate office solutions such as Active Directory, Microsoft Office, Windows 10 & 11 Enterprise.
- Strong system administration (Linux/Unix or Windows) at the command-line level.
- Experience with creating, running, and maintaining PowerShell scripts.
- Proficient in creating and configuring Active Directory Group Policy Objects.
- Familiarity with modern E-Mail gateway solutions; Experience with Mimecast an asset.
- Strong knowledge of network administration.
- Working knowledge of SonicWall VPN Gateway management a plus.
- Hands-on software and hardware troubleshooting experience.
- Experience with data management.
- Experience documenting and maintaining configuration and process information.
- Knowledge of applicable data privacy practices and laws.
- Public cloud operations, including Microsoft Azure.
- Networking in the cloud.
- Storage and archiving in the cloud.
- Security, identity, and access management: IAM in the cloud.
- Deploying workload in the cloud.
- Workload monitoring in the cloud.
- Managing resource consumption in the cloud.
- Configuration management in the cloud.
- Workload automation in the cloud.
- Understanding of IT process, governance, and IT frameworks.

Personal Attributes
- Strong customer-service orientation.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to make sound and logical judgments.
- Strong interpersonal and oral communication skills.
- Adept at reading, writing, and interpreting technical documentation and procedure manuals.
- Ability to conduct research into hardware and software issues and products as required.
- Ability to present ideas and solutions in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Skilled at working within a team-oriented, collaborative environment.
- Available to work weekends and evenings as needed.

Values

The IT Infrastructure Analyst shall conduct him/herself in a respectful and ethical manner in representing the Trust’s interests. The IT Infrastructure Analyst shall demonstrate entrepreneurialism and behave like an “owner” in carrying out daily tasks and responsibilities, demonstrating creativity and resourcefulnes