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Patient Experience Lead
2 weeks ago
**Make your mark for patients**
At UCB, we put our heart, soul, and skills into making a difference for people living with severe diseases. Working together to push the boundaries, we blend the best of our talents to unlock innovation. Will you join us in this pioneering adventure?
**About the role**:
The **Patient Experience Lead** (PEL) role aims to optimize the patient journey and patient experience of Canadians on UCB products. The PEL will lead the design, implementation, continuous improvement, and performance monitoring of a comprehensive, Patient Support Program (PSP) that will deliver a best-in-class patient, caregiver, and stakeholder experience.
**What you'll do**:
- Lead the design, implementation, continuous improvement, and performance monitoring of a comprehensive, Patient Support Program (PSP) that will deliver a best-in-class patient, caregiver, and stakeholder experience.
- Ensure all patient services and specialty pharmacy services are compliant with all applicable laws, regulations, and with UCB policies, processes, and procedures.
- Collaborate with local and global Commercial Solutions teams to create high value, accessible, patient services, education, program tools, website, and promotional materials.
- Managing partner vendor relationships and provide overall program oversight to ensure key performance metrics (KPIs) are met.
- Manage program budget with a focus on long-term value creation to ensure sustainability of the PSP.
- Collaborate with vendors to build data collection platforms and analytical reports to provide real-time market insights as well as payer-specific reporting tools and /or real-world evidence generation.
- Design and implement a continuous feedback mechanism with field colleagues to ensure program excellence and optimization over time based on local field insights.
**Interested? For this role we're looking for the following education, experience, and skills**:
**Minimum Qualifications**:
- Bachelor’s degree life sciences, business, or healthcare related fields.
- Minimum of 3+ years of patient support program management experience, with demonstrated understanding of the connection to longer term business goals and problem-solving experience.
- 5+ years of healthcare related sales, marketing, market access or medical experience.
- Proven experience working in multidisciplinary teams with cross-functional teamwork capabilities.
- Experience working in an environment to ensure full compliance of PSP with company standards and SOPs (Pharmacovigilance, Quality Assurance, etc.).
- Talented communicator, who can proactively and positively communicate with all interna and external stakeholders.
- Experience in rare and/or specialty diseases, plus bilingual in English & French an asset.
**Why you should apply**:
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 7,600 people in all four corners of the globe, inspired by patients and driven by science.
At UCB, everything we do start with a simple question: “How will this create value for people living with severe disease?”. We are on a journey to become the patient-preferred biopharma leader by delivering medicines and solutions that improve lives. We want to ensure the creation of patient value, now and into the future, while contributing to a society where a population of 8 billion people and more should be able to live a good life within limited resources of one planet.
UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.
At UCB Canada, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
