Customer Service Representative

2 weeks ago

Goffs, Canada Gateway Facilities, ULC Full time

Are you interested in the aviation industry; and do you have experience or interest with customer service? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the Gateway Facilities Flight Support team.

**Expectations**:

- Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele.
- Arranging services including hotel, catering, and ground transportation.
- Coordinating aircraft services, such as fuel and hangar storage.
- Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
- Educating customers on available services, promotions and programs.
- Processing customer invoices.
- Answering customer questions and resolving issues as necessary.
- We are looking for team members with a High School Diploma or General Education Degree (GED).
- Excellent interpersonal, verbal, and written communication skills.
- Proficient computer skills
- Previous customer service experience preferred
- **MUST** possess a valid Driver's License and have a reliable method of transportation
- **MUST PROVIDE** a criminal background check issued by local police
- **MUST** be able to pass security clearance through Halifax Stanfield International Airport
- Hold a Transport Canada, Restricted Area Identity Card (RAIC) an asset
- Hold a Airside Vehicle Operator's Permit (AVOP) an asset
- Previous FBO experience an asset
- Experience in aviation industry an asset
- First aid and WHMIS an asset

Work schedule: full time training (days), part time then increasing to full time permanent M-F 2-10pm, must be able to work days, evenings, nights, weekends as scheduled Will accommodate part time hours if suitable

**Position will be permanent full time**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Evening shift
- Holidays
- Morning shift
- Overtime

Work Location: In person

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