Office Administrator

18 hours ago

Nanaimo, Canada Abell Pest Control Full time

Reporting to the Branch Manager you are the first point of customer contact at the Abell Pest Control Office, handling inbound calls with the objective of securing the sale and scheduling the service.

We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding

**SUMMARY**

A unique administrative customer service role with an incentive

This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.

**MAJOR RESPONSIBLITIES**:
Assume responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.

Ensure Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions

Prepare bank deposit for cheques received, process credit card payments and allocate funds

Orders office supplies

Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)

Resolve account issues

Manages customer files; Ensures filing is current

Ensure follow up calls are complete to guarantee customer satisfaction

Assist with month end duties

Coordinate Route Manager schedules

Contact customers or send reminders to schedule their next service appointment

Offers support to Branch staff as directed by his/her Manager

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Application question(s):

- Abell is committed to the health and safety of its customers, clients and employees. Accordingly, all Abell employees and workers are required to provide proof that they are fully vaccinated against COVID-19 as a condition of their employment with Abell and prior to attending at any of our worksites and/or customer premises. If you are unable to meet this requirement, please contact our Human Resources department for further information regarding potential accommodation.

**Experience**:

- office administration: 1 year (preferred)

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