Manager, Event Operations

**Job Description**:
**Full-Time; Permanent**

**Date Posted: March 30**

**Who we are**

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 113-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.

At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.

We are looking for a collaborative, self-starter to take on the role of Manager, Event Operations within the Year-Round Events Team at the PNE. This is a leadership position and will be responsible for leading a team of event managers that plans and executes a wide range of live events, services our tenant and film clients and manages our relationships with IATSE and event suppliers. The team is responsible for all event day deliverables. This individual will work closely with many departments within the organization to ensure a seamless event experience for PNE clients and guests.

The Manager, Event Operations will report to the Director, Year-Round Operations. The position plays a key role on the event operations leadership team and is critical to developing team synergies, growing bandwidth of the team and providing day to day leadership within the organization.

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**Why join our Team?**
- Exhilarating and fun-loving culture
- Flexible work environment
- Be a part of the growth of one of Vancouver’s most iconic institutions.
- Join a diverse, passionate, and enthusiastic team.
- Ranked in the top 20 as one of BC’s most loved brands - BC Business 2017

**What will you do this year?**

In your role as the
**Manager, Event Operations**, your primary accountabilities will be to:
**Leadership & Administration**

In conjunction with the Director, Year-Round Operations inspire the event managers to maximize their potential and productivity through optimization of processes and technology.
- Model the PNE’s core values and lead the team to not putting the event before the CART (Communication, Accountability, Respect and Trust) with the full PNE team.
- Develop and model positive client relationship standards with production managers, tradeshow producers, concert promoters, tour management and other PNE stakeholders.
- Provide professional leadership, training and team oversight for the event management team and direct the team in meeting their achieving their corporate and personal goals.
- Work with year-round events team on optimizing the event life cycle systems and organizational processes.
- Leads department in the utilization and best practices in Ungerboeck.
- Ensure all corporate planning timelines are met respectively and diligently including contracts, budgets, reporting and standard operating procedures.
- Ensure timely internal and external communication to department, organization, and external stakeholders.
- Manages team assignments, schedules, and vacation planning.
- Reviews and provides guidance to team for quality assurance in the delivery of all events.

**Event Operations**
- In conjunction with the facility sales team facilitates process within the operations team for client quote and estimate requests.
- In conjunction with the event management team plans and executes a wide range of PNE events including but not limited to concerts, festivals, sporting events, community events and
- Act as the venue representative on event days by managing client requests and troubleshooting operational issues.
- Coordinate event staffing levels, public safety, facility maintenance, load-in, load out and all other event operations.
- Ensure adherence to venue policies and procedures with respect to health and safety, alcohol management, customer service, and labour
- Ensure venues are prepared in accordance with contract requirements and client expectations.
- Create production schedules, timelines, event specs and other event planning material.
- Work closely with the Ticketing Department on the event build, venue configuration and other ticketing matters.
- Assist the Sales an