Apple Certified Technician

1 week ago

Montréal, Canada MSi Corp (Bell Canada) Full time

Our telecom client, Bell Canada, is looking to build a team of experienced MAC/Apple Laptop Technicians to support their large enterprise.

**Key Responsibilities and Job Duties**:

- Perform diagnostics, troubleshooting and resolution activities for incidents or requests being reported, based on knowledge articles for incident or request processing & fulfillment
- Appropriate use of all tools available for resolution activities (remote take-over, knowledge base, ticketing systems, communication)
- Ticket Follow-Up: monitor personal ticket queue daily and take appropriate action
- Identify and escalate urgent / priority incidents as required

**Key Competencies and Experience**:

- Apple certified technician, A+ IT Professional preferred, MDM experience is considered an asset
- Demonstrated proficiency in technology and Apple products
- Bilingual (English & French) both verbal and written is highly desirable
- Ability to work within a team setting while demonstrating self-sufficiency and independence
- Highly organized with a detail-oriented approach to work
- Deep knowledge of testing frameworks as testing standard methodologies
- Knowledge of web standards around accessibility, performance, SEO, and production monitoring

**Job Types**: Full-time, Fixed term contract

Schedule:

- 8 hour shift

**Language**:

- French (preferred)

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