Operational Manager, Digital Workplace
1 week ago
Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
The Digital Workplace team is looking for a Manager to manage the operations for digital workplace solutions. The Digital Workplace team operates in support of the overall firm needs providing Digital Workplace solutions that prioritize productivity, collaboration, knowledge management, change management, user experience. These solutions seek to enable KPMG employees with productive technology and knowledge solutions driving value for KPMG and our clients.
What you will do:
- Manage the operational aspects of the firm’s digital workplace solutions and oversee a team responsible for optimizing operational, governance, and support activities - ensuring the team functions smoothly, consistently and delivers the highest degree of service quality
- Strengthen and maintain governance processes to support business solutions delivery, ensuring high quality, repeatability, product ownership, and support.
- Collaborate with the rest of Digital Workplace leaders, ITS, and ITS Global in influencing existing tool evolution, resolve more complex technical and process issues
- Play a leading role in technology enablement initiatives and knowledge transfer
- Provide insights and influence transformation based on observed user experience
- Manage the operational aspects of the intranet platform, collaborating with various leaders to evolve and align it with the firm’s global and firm communications strategies, content governance, and support communications solutions related to functions and corporate communications.
What you bring to this role:
- 5+ years’ experience in a Solution delivery/Operational Manager role
- Bachelor’s degree in information technology management or equivalent work experience
- Experience leading a team and/or workstream and comfortable managing multiple ongoing demands
- Demonstrated service culture excellence, urgency, and curiosity
- Demonstrated ability to prioritize & problem solve under pressure
- High degree of comfort with technology and strong working knowledge with Microsoft toolset
- Demonstrated understanding of what makes sound operational processes and good governance
- Ability to work in an agile, fast paced environment with a high performing hybrid team
**Providing you with the support you need to be at your best**
Our Values, The KPMG Way:
**Integrity**, we do what is right | **Excellence**, we never stop learning and improving | **Courage**, we think and act boldly | **Together**, we respect each other and draw strength from our differences | **For Better**, we do what matters
**Adjustments and accommodations throughout the recruitment process
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